Assistant Front Office Manager (Village Hotel Sentosa)

Responsibilities

• Assist the Front Office Manager in maintaining proper, efficient, and profitable functioning of the department.
• Collaborate with the Front Office Manager to develop long-term and short-term strategies planning, plan budgets and forecast for the department.
• Provide recommendations and advice to the Front Office Manager for process and strategy improvements within the department.
• Analyze trends, changing needs, and guests’ expectations to proactively meet accommodations, services, and facility needs.
• Ensure staff support efforts to achieve ARR and occupancy goals through yield management of room inventory.
• Monitor the Housekeeping Department to maintain excellent service and cleanliness for guestrooms and public areas within the budget.
• Oversee the Reservation Section to achieve yield % goals and provide a 3-month daily booking forecast to the management.
• Supervise the Telephone Sections for prompt and friendly handling of administrative and guest calls.
• Periodically inspect guest rooms, public areas, lobby, and other facilities ensure consistency of high standards.
• Coordinate with Outsource Security for efficient surveillance and proper reporting and follow-up on incidents.
• Collaborate with the Front Office Manager and Human Resources for manpower needs, recruitments, promotions, and terminations etc.
• Review departmental programs to support team development.
• Undertake any other duties assigned by the Front Office Manager with diligence and professionalism.

Requirements

• Minimum Diploma or Degree in Hospitality, Tourism, or related field.
• At least 3–5 years of Front Office experience, including 1–2 years in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Service-oriented with the ability to support daily front office operations and guest satisfaction.
• Proficient in Opera PMS or other hotel front office systems.
• Hospitality certifications (e.g., CERT, service excellence, operations management, or leadership) are an advantage.
• Professional, well-groomed, and composed in all guest interactions.