Assistant Manager, Service Sales

Job Description

Location: Tukang, Singapore (West)

Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered.

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Position Summary

The Assistant Manager, Service Sales is responsible for driving aftermarket service sales and business development activities for mtu power generation and critical infrastructure applications within the assigned portfolio.

This role focuses on developing long-term customer relationships, expanding service revenue opportunities, and strengthening Rolls-Royce Power Systems’ presence across mission critical sectors such as:

• Data Centres
• Critical Infrastructure Facilities
• Utilities & Energy
• Industrial Power Generation
• Mission Critical Facilities
• Government & Institutional Infrastructure

The successful candidate will manage both existing and new customer accounts, proactively identify service opportunities, and support business growth through strategic account management and customer engagement.

This role is highly suited for candidates with strong exposure to critical infrastructure environments where uptime, reliability, service responsiveness, and lifecycle support are business critical.

What you will be doing:

Sales & Business Development

• Drive service sales growth for mtu power systems and aftermarket solutions within the assigned territory and customer portfolio
• Develop new business opportunities while maintaining and expanding existing customer accounts
• Promote long-term service agreements, maintenance contracts, upgrades, retrofits, spare parts, and technical service solutions
• Identify opportunities within mission critical and critical infrastructure sectors, especially data centres and power continuity environments
• Support route-to-market strategies through direct sales and distribution channels
• Monitor and report sales pipeline, forecast accuracy, customer activities, and revenue performance
• Achieving incoming order targets, revenue goals, and profitability objectives

Customer & Market Management

• Build strong relationships with key customers, consultants, operators, contractors, and channel partners
• Act as a trusted advisor to customers on lifecycle service solutions and reliability optimization
• Conduct customer visits, technical discussions, and commercial reviews regularly
• Gather market intelligence, customer feedback, and competitive information to support strategic planning
• Ensure high levels of customer satisfaction through effective issue resolution and account management
• Support network development and continuous improvement of service business capabilities

Commercial & Contract Management

• Prepare quotations, proposals, and service offerings in accordance with company guidelines and compliance requirements
• Ensure timely submission of quotations and commercial documentation
• Support pricing strategy, contract negotiations, and commercial discussions
• Maximize service revenue and margin opportunities across the installed base
• Implement approved sales strategies and business initiatives

Key Account Management

• Manage strategic accounts within critical infrastructure and industrial sectors
• Develop account plans focused on long-term customer retention and business expansion
• Coordinate closely with internal technical, service, operations, and engineering teams to support customer requirements
• Drive customer engagement initiatives and maintain strong business relationships across stakeholder levels

Position requirements:

• Minimum 5 years of experience in service sales, aftermarket sales, business development, or account management within industrial or power systems industries
• Strong preference for candidates with exposure to critical infrastructure environments such as:
  • Data Centres
  • Mission Critical Facilities
  • Backup Power Systems
  • Power Generation
  • Utilities
  • Industrial Infrastructure
  • Energy or Heavy Industrial sectors
• Experience working with diesel generators, gas generators, UPS systems, power solutions, or industrial engines will be advantageous
• Experience managing distributors, channel partners, or strategic customer accounts is preferred
• Proven track record in achieving service sales targets and developing customer relationships

Skills & Competencies

• Strong customer engagement and relationship management skills
• Excellent communication, negotiation, and interpersonal skills
• Commercially driven with strong business acumen
• Ability to work effectively in a fast-paced and challenging environment
• Strong problem-solving and stakeholder management capabilities
• Self-motivated, proactive, and results-oriented
• Chinese language capability is advantageous due to regional customer engagement requirements

Additional Information

• Willing to travel for business within the region as required (approximately 20%)
• Candidates with experience supporting up-time-sensitive environments and mission critical operations will have a strong advantage

About mtu Power Systems

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu . Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

Relocation assistance is not available for this position.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

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