Assistant Operations Supervisor

Homespun Refillery is more than a store — we’re a community hub for sustainable living. Our mission is to make low-waste, eco-friendly living easy and accessible. We provide exceptional service, thoughtfully curated products, and a welcoming experience for every customer.

We’re looking for someone who thrives in a hands-on retail environment, loves customer interaction, and has passion for community, has a strategic, forward-thinking mindset and experience in leading others with patience and kindness.

This role is hands-on, people-focused, and ideal for someone who enjoys both customer interaction and operational responsibility.

Customer Service Responsibilities

Customer service is at the heart of everything we do. You are expected to model exceptional service at all times and help shape the experience our customers have in the space.

• Create a warm, welcoming, and knowledgeable experience for every customer
• Confidently answer product questions, educate customers on sustainable choices, and guide purchasing decisions
• Handle customer feedback, questions, and concerns calmly and professionally
• De-escalate issues with empathy, accountability, and solution-focused thinking
• Set the standard for customer service behavior and coach others by example
• Build genuine relationships with customers and contribute to a strong sense of community

Operations Responsibilities

This role requires strong organizational skills and the ability to see the big picture while managing details.

• Ensure daily store operations run smoothly and consistently
• Open and close the store, complete daily cash-out and reconciliation accurately
• Maintain high standards for cleanliness, merchandising, and organization
• Assign and follow up on daily cleaning and operational tasks
• Create, follow, and improve checklists and schedules to ensure nothing is missed
• Support inventory management including counts, data entry, and reorder preparation
• Coordinate deliveries, vendor pickups, and in-house production needs
• Maintain and manage the in-house production schedule, including hands-on product making
• Identify inefficiencies and take initiative to improve systems and workflow

Leadership Responsibilities

We are looking for someone who is comfortable guiding others, offering feedback, and holding the team to shared standards — with kindness and clarity.

• Lead shifts with confidence, consistency, and professionalism
• Support, mentor, and coach team members to perform at their best
• Provide clear direction, expectations, and constructive feedback
• Hold yourself and others accountable to store standards and values
• Assist with training and onboarding new team members
• Foster a positive, respectful, and collaborative team environment

This role is best suited for someone who:

• Passionate about the environment and mindful living
• Is emotionally mature and steady under pressure
• Takes initiative and doesn’t wait to be told what needs doing
• Is confident leading peers and offering guidance respectfully
• Cares deeply about environmental responsibility and mindful living
• Enjoys creating systems, schedules, and structure
• Is proud to represent a purpose-driven, community-focused business

There are some physical aspects to the role including lifting up to 50 pounds, being on your feet during your shift and organizing the stockroom with the use of a ladder.

Please submit a cover letter alongside a resume about why this role interests you.

Job Type: Full-time

Pay: $24.00-$30.00 per hour

Benefits:

• Store discount

Application question(s):

• Are you able to available to work Saturday shifts? (930am-5pm)

Experience:

• Supervising: 1 year (required)

Work Location: In person