Assistant Store Manager - Giorgio Armani

The Assistant Store Manager supports the Store Manager and plays a key role in managing the store and the Team. They cooperate with the Store Manager in managing the Store, supporting in maximising performances both in sales processes and in all Omnichannel services offered by the store. In addition to supporting the Store Manager in implementing sales strategies and in the management of daily store activities, the Assistant Store Manager serves as a point of reference for the Team: motivating, coordinating, and helping to create an engaging work environment. They are responsible for the training and development of the Team, identifying strengths and areas for improvement to consistently elevate individual and store performance. They must ensure excellence in the Client Experience, maintain a positive atmospherewithin the store, and achieve assigned objectives. Finally, the Assistant Store Manager is accountable for the store when the Store Manager is not present.
ASSISTANT STORE MANAGER’S RESPONSIBILITIES
SALES & BUSINESS MANAGEMENT
Support the Store Manager in developing action plans to increase sales and store profitability.
Monitor and ensure a selling ceremony aligned with the Brand's policy, ensuring the Team delivers impeccable customer service (before, during, and after the sale). Demonstrate excellent knowledge of the product, its value, and the clientele.
Facilitate sales processes by assisting Client Advisors on the sales floor, providing them with support and advice regarding the selling ceremony.
Analyze sales targets provided by the Store Manager and monitor their achievement.
Ensure an impeccable store’s image (i.e., furniture, technical equipment, lighting, etc.), requesting assistance when needed.
Ensure an impeccable visual merchandising display both in-store and in the shop windows, in accordance with VM guidelines.
Provide ongoing support to Client Advisors by overseeing their individual customer management activities.
They contribute to promoting a client-centric culture, regularly monitor the Team’s performance on CRM activities, and suggest actions to enhance each Client Advisor’s relationship with customers.
TEAM DEVELOPMENT AND MANAGEMENT
Ensure the implementation of onboarding programs for new hires and conduct one-to-one meetings to support Team growth and engagement.
Encourage the uptake of training content, fostering a culture oriented towards lifelong learning.
Organize training activities for the Team in order to improve product knowledge, client service, CRM, VM, sales techniques and stock management. Ensure that all activities are carried out efficiently and effectively.
Together with the Store Manager, organize regular one-to-one meetings to support staff members development and ensure alignment on the strategy.
Support the Store Manager in planning and conducting daily briefings, encouraging, motivating, and engaging the Team.
Assist the Store Manager throughout the performance review process.
Manage staff-related inefficiencies in a prompt and professional manner.
Support the Store Manager in scheduling Team schedule and annual leaves, always ensuring adequate sales floor coverage and the smooth execution of store operations.
OPERATIONS
Follow Company policies and procedures and ensure they are correctly applied (i.e., safety, loss prevention, HR, cash flow management regulations).
Oversee back-office management within the Store, ensuring an optimal assortment of the collection and guaranteeing immediate access to best-selling categories.
Supervise the management of warehouse and back-office areas allocated for repairs, packaging, visual merchandising tools, and related activities.
They handle cash register operations when required.
Oversee deliveries and stock management, ensuring they are always conducted in an effective manner.
Support the Store Manager in administrative tasks (i.e., sales reports, petty cash, DdT, etc.) and oversee procedures and regulations related to cash management.
Actively participate in inventory management, ensuring everything is under control and optimized.
About you
From 2 to 5 years of experience in a managerial role
Open-minded, people oriented, creative and interested in improving your skills
Commercial mindset, empathy, excellent interpersonal skills
Fashion lover and trend knowledgeable
We offer
A full-time contract
A competitive salary package
A stimulating international and multicultural work environment where everyone feels respected and valued