Automotive Service Advisor

Position Overview:

As part of the front-line staff this position is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required automotive services as well as sales and scheduling.

Minimal Weekends required, only during busy seasons.

Key Responsibilities:

Front Desk

• Customer Service – ensure that all customers are greeted and welcomed to our shop, offering assistance and information when/if required. Handle any customer complaints and disputes in a professional manner
• Pricing/Quotations – responsible for handling sales, providing competitive quotes on work, negotiating, writing up invoices
• Scheduling – coordinate all scheduling of mechanical work and repairs
• Invoicing – responsible for ensuring that all invoicing is accounted for and appropriate monies have been collected/processed
• Cash – handle all payment related transactions and ensure that till balances at day end
• Front Area – responsible for visual presentation of the front showroom area, making sure that current product is displayed and necessary cleaning/dusting of items

General

• Full-time position, 8.5 hours a day with a ½ hour unpaid break/lunch
• Employees must wear appropriate shirt/slacks as provided and ensure they are in a presentable condition (i.e. clean)
• Follow all Health & Safety requirements

Skills/Qualifications Required:

• Ideal Candidates would have 2-3 years of automotive experience specifically relating to job costing, sales, invoicing, scheduling. We are, however, open to those eager to learn. Automotive knowledge is an asset. Rate of pay is commensurate with experience.
• Able to take direction and complete tasks as assigned
• Willingness to learn
• Able to multi-task and handle multiple priorities on a daily basis
• Able to work independently as well as part of a team
• Physically capable of lifting and moving items up to +50 lbs
• Must be available to work full time, 5 days a week + overtime when required

Job Type: Full-time

Pay: $19.00-$23.00 per hour

Expected hours: No less than 43 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Work Location: In person