Automotive Service Advisor/Manager

Experienced Automotive Service Drive Advisors

Kramer CDJR, is seeking an experienced service advisor to join our Service Team. If you are a motivated leader we want to talk to you.

• Top pay and great hours for a quality work life balance
• Growing CDJR Dealership
• Established customer base
• Continued training and support
• Great opportunity for advancement

OPPORTUNITY IS A KNOCKING!!!

Kramer CDJR is seeking a experienced, customer service-oriented Advisor/Manager, with a minimum of 1 year of experience, to join our team. This is part of a growing dealer group, that provides a real opportunity to advance.

The ideal candidate will have excellent communication and organizational skills. Is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. We are seeking Experience staff who understand SERVICE DRIVE EXCELLENCE. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

· Greet service department customers promptly and courteously—attitude is everything!

· Listen to customers and clearly translate repair needs to techs

· Offer additional services and maintenance needs using low pressure, high integrity methods

· Provide accurate repair/maintenance estimates

· Adhere to policies on vehicle care and operation

· Follow up on each repair and keep customers informed of progress

· Inspect repair quality and ensure all work is complete

· Notify customers when vehicles are ready for pick up

· Review and explain repairs and associated costs with customers

· Handle minor customer concerns and complaints

· Keep Service Manager informed of all problems and potential problems

· Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person