Balenciaga Client Engagement Intern

Job Description

locations Singapore time type Full time posted on Posted 2 Days Ago job requisition id R118134 Summary About us

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original house of Balenciaga defined modern couture with its many innovations to form and technique. Since his appointment as artistic director in 2015, Demna continues to uphold the vision of Balenciaga through boundary-pushing collections, which have expanded to include women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Demna designed Balenciaga’s 50th couture collection – the house’s first since its found retired in 1968 – reintroducing a standard of cutting-edge elegance.

We are seeking to hire a Client Engagement Intern based in Singapore, report directly to Retail Excellence Manager to coordinate client engagement activities in the Southeast Asia & Oceania market.

Your opportunity

Client Engagement Intern is responsible for the execution of Balenciaga client engagement projects in the market to enable Retail Team to deliver high quality client experiences. You will coordinate and ensure smooth deployment of in-store client engagement activations and provide support on client data analysis to under the customer demographics. Job Description Your opportunity Client Engagement Intern is responsible for the execution of Balenciaga client engagement projects in the market to enable Retail Team to deliver high quality client experiences. You will coordinate and ensure smooth deployment of in-store client engagement activations and provide support on client data analysis to under the customer demographics. How you will contribute In-Store Client Engagement Activation

• Set up and execute in-store client engagement activation in accordance with guidelines
• Obtain the quotations from external vendors and suppliers for local client engagement activities
• Work with Retail teams, external vendors on the event logistics (venue, F&B, set-up, deco…) to ensure smooth execution at store level
• Create vendor accounts, purchase requisitions and handle invoices from HQ/ external suppliers
• Coordinate the dispatch of event materials, client gifts and packaging to each of stores
• Collect the post-event feedback and prepare the reports
• Assist in the tasks/ projects assigned by the Retail Excellence Manager

Client Engagement Tools

• Prepare, maintain and localise the client engagement tools for internal training use or client communications

Client Engagement Data Analysis

• Manage and maintain client database with high accuracy and confidentiality
• Pulling and consolidation of client data reports
• Co-ordinate the customer feedback processes (i.e., compliments, complaints, satisfaction survey) by
• recording, analysing, and reporting customer feedback

Who you are

• Excellent communication skills, with the ability to work effectively with different stakeholders
• Good in time management and organisation skills
• Able to work under pressure with tight timeline of assigned tasks
• Prior experience in retail industry a plus
• Proficient in MS Office including Microsoft Word, Excel, PowerPoint
• Working Hours may vary depending on your involvement with the events

Why work with us? This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment. Diversity Commitment Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company. Job Type Student (Fixed Term) (Trainee) Start Date 2023-08-18 Schedule Full time Organization BAL Singapore