Banquet & Events Manager

BANQUET & EVENTS MANAGER

ABOUT THE TWINEAGLES CLUB

The TwinEagles Club is a member-owned, full-service country club with 717 residences that span approximately 1,115 acres of breathtaking subtropical wilderness, meticulously preserved to offer panoramic views and immersive encounters with Florida wildlife. The Club boasts an Audubon International Gold Signature Sanctuary certification in recognition of its ecological stewardship. Members enjoy a refined, yet relaxed environment known for its hospitality, camaraderie, and exceptional amenities.

Golf is at the heart of TwinEagles tradition. The Club is home to two acclaimed courses:

· The Talon Course, designed and renovated by Jack Nicklaus and Jack Nicklaus II (latest renovation completed in 2021), is celebrated for its length, challenging approach shots, and undulating greens. The Talon Course also served as the host venue for the PGA Tour Champions' Chubb Classic (formerly the ACE Group Classic) from 2002 to 2006 and 2012 to 2018.

· The Eagle Course, crafted by Steve Smyers and Patrick Andrews, is known for its architectural brilliance, strategic design features, and visual elegance, with updates made in 2019 for enhanced playability.

In addition to exceptional golf, Members enjoy diverse culinary experiences across sleek venues. There is a contemporary, open-air Grill with an oval island bar—perfect for sunset dinners or private gatherings; the casual Midway Café offering light bites, handmade pastries, and smoothies; and the lively Tiki Bar nestled in the pool oasis for shareable plates and tropical cocktails and monthly entertainment.

The Club also offers an energized social calendar, featuring themed gatherings, cooking classes, glow putt nights, bourbon evenings by the pool, and more—plus member-led clubs ranging from games and crafting to philanthropic pursuits.

The Wellness Center and Racquets centers at TwinEagles offer an additional social aspect for Members, including personal training, physical therapy, massage therapy, swimming, bocce, pickleball and tennis.

POSITION OVERVIEW

Salary: Commensurate with Experience

Reports to: Director of Food & Beverage

Department: Food & Beverage

The Banquet & Events Manager is responsible for the planning, promotion, coordination, execution, and oversight of all Club events — including Member and non-member social, sports, golf events, banquets, weddings, and meetings. Working closely with all Department Heads, this position ensures each event reflects The TwinEagles Club’s high standards of hospitality, presentation, and service excellence. The Banquet & Events Manager serves as the primary liaison for Members, guests, and clients, delivering seamless experiences that embody the Club’s culture.

The Banquet & Events Manager is a visible, approachable leader who sets the tone for excellence, creativity, and personalized service in the Club’s environment. This is an exceptional opportunity for a motivated individual to contribute meaningfully to the culture, brand, and Members' experience at The TwinEagles Club.

KEY PRIORITIES OF SKILLS AND ABILITIES

Event Planning, Sales & Promotion

• Plan, promote, and generate interest in all Club social activities, banquets, and events.
• Negotiate fees, plans, coordinates, and executes successful events for Members and Non-Members, including all events related to the Men’s and Women’s Golf Days, weddings, anniversaries, galas, meetings, seminars, and off-site catering.
• Negotiate prices with clients, prepare contracts, and secure client signatures.
• Coordinate and negotiate with third-party vendors for decorations, entertainment, floral arrangements, rentals, and other services.
• Contract and manage entertainment, monitors performance quality, and ensures alignment with Club standards.
• Conduct all events within established budgets and assists in developing the annual budget and performance reports.
• Follow up on outside banquet and catering leads to secure new business opportunities.
• Maintain visibility within the local community and hospitality industry to promote the Club and foster partnerships.
• Attend industry functions and community events to generate leads and build professional relationships.

Event Coordination & Communication

• Coordinate all events with Department Heads, ensuring alignment across Golf, Culinary, Food & Beverage, Communications, and Facilities.
• Produce detailed Banquet Event Orders (BEOs) in a timely manner and ensure accurate distribution to all departments.
• Meet weekly with the Food & Beverage Manager, Executive Chef, and TEAM to review upcoming events and BEOs for at least a 14-day forecast.
• Provide administrative staff with accurate and timely marketing, communication, and promotion event details.
• In partnership with the Communications department, assists with coordinating content for newsletters, websites, and social media.
• Coordinate with the Executive Chef, Food and Beverage Director, and Food and Beverage Managers for monthly wine dinners, tastings, and themed promotions.

Event Execution & Supervision

• Oversee event setup, service, and breakdown per BEO specifications.
• Act as Food & Beverage Supervisor on duty as needed, particularly during off-season periods.
• Ensure accurate guest counts and promptly communicate updates to the Food & Beverage Director, Executive Chef, and accounting department for proper billing and preparation.
• Conduct pre-function briefings and training sessions to align staff to service expectations.
• Greet clients before each event remains visible throughout and ensure satisfaction by addressing needs in real time.
• Perform continual spot checks during events to ensure flawless service and presentation.
• Collaborate closely with the culinary team to ensure timely food and beverage service delivery.
• Document and report all Member or guest feedback, requests, or complaints for prompt resolution and follow-up.
• Create and deliver prompt notes of appreciation to event clients.

Team Leadership & Operations

• Assist with hiring, training, and scheduling banquet staff, including captains, servers, bartenders, and setup personnel.
• Lead by example to promote a positive, collaborative work environment and uphold Club standards.
• Conduct post-event debriefings and prepare Post Function Reports, including successes, challenges, and Event P&L summaries.
• Supervise the handling, setup, and storage of all banquet equipment and ensure its cleanliness, maintenance, and security.
• Organize and maintain banquet closets, storage areas, and event spaces.
• Assist with inventory control of banquet equipment, china, glassware, and silverware.
• Report ordering needs to the Food & Beverage Manager and Executive Chef.
• Ensure proper handling of billing and accounting procedures.
• Adhere to all Club safety, sanitation, and security policies, including OSHA and health code regulations.
• Follow all opening and closing procedures to maintain security and energy efficiency.
• Enforce Club policies, uniform standards, and service procedures among banquet staff.

Administration & Reporting

• Utilize EventPro360 and maintain accurate BEO information on all Club events. Collaborate with Department heads and update weekly changes.
• Produce event and sales reports as requested by management.
• Maintain banquet and audiovisual equipment, ensuring functionality for all events.
• Coordinate with the Director of Executive Administration and Club Operations for audio/visual rental and setup needs.
• Ensure all signage and decorations are ordered, displayed and removed after events.
• Promote a positive, healthy, professional work environment consistent with the Club’s culture and service standards.
• Attend staff, management, safety, and Member committee meetings as required.
• Perform additional duties as assigned by the Food & Beverage Director, Executive Chef, or General Manager.

Key Skills & Qualifications

• A bachelor’s degree in hospitality management, event management, or a related field is preferred.
• Minimum 3–5 years of experience in banquet or event management, preferably within a private Club, resort, or luxury hospitality environment.
• Strong leadership and organizational skills with the ability to manage multiple events simultaneously.
• Exceptional interpersonal and communication skills; confident interacting with Members, guests, and staff at all levels.
• Detail-oriented with a focus on quality, presentation, and service excellence.
• Proficient in event management software, Microsoft Office Suite, EventPro360, Jonas POS system, and Club Essential.
• Flexible schedule with availability to work evenings, weekends, and holidays as required by the event calendar.
• Professional appearance, polished demeanor, and commitment to The TwinEagles Club’s culture of exceptional hospitality.

COMMUNICATION SKILLS

All TEAM Members must communicate clearly, professionally, and courteously with Members, guests, and colleagues. This includes providing instruction and training when required, reading and interpreting relevant business materials, and promptly preparing written reports and correspondence. Employees must manage complaints and conflicts with discretion and tact, maintain confidentiality, and offer constructive feedback to support a positive and collaborative work environment. Leaders and supervisors must model effective communication and foster open team dialogue, demonstrating commitment to the Club’s values and standards.

REASONING ABILITY

The Banquet and Events Manager role requires strong reasoning and problem-solving abilities, particularly in situations involving multiple variables and limited standard procedures. The Banquet Manager should be comfortable interpreting and delegating instructions in various formats—written, verbal, visual, or time-based—and applying them effectively in day-to-day operations. The role also requires sound judgment in resolving conflicts between Members and staff, managing sensitive situations with fairness, discretion, and a commitment to maintaining a positive Club environment.

PHYSICAL DEMANDS

The physical demands described here represent those that a TEAM Member must meet to perform the essential functions of this position successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the TEAM Member must:

• Stand for extended periods, typically 8 – 12 hours.
• Regularly communicate, including the ability to speak clearly and listen attentively.
• Bend, stoop, lift, or carry items weighing up to 35lbs.
• Work in various indoor/outdoor conditions, including heat, humidity, and inclement weather.
• Work comfortably in a Private Country Club environment with elevated expectations for service, professionalism, and discretion.

WORK ENVIRONMENT

The work environment characteristics described here represent those encountered by an employee while performing the essential functions of this job.

• General Private Club environment: Some stress may occur.

EQUAL OPPORTUNITY EMPLOYER

The TwinEagles Club Inc. is an Equal Opportunity Employer and offers opportunities to all candidates, including those with disabilities. All qualified candidates/TEAM members will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex, pregnancy, sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. If you need a reasonable accommodation to assist with your application and or to perform the essential duties and responsibilities, please reach out to the Director of Human Resources at jowens@thetwineaglesclub.com.

DRUG/TOBACCO-FREE WORKPLACE

The TwinEagles Club Inc. is a drug/tobacco-free workplace. Pre/employment drug testing is required.

U.S. E-VERIFY NOTICE
The TwinEagles Club, Inc. is an active participant in the U.S. E-Verify program. Employment eligibility verification is required, and all candidates and employees must be legally authorized to work in the United States.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. They do not constitute an employment agreement between the employer and TEAM Member; other duties may be assigned as the needs of the employer and requirements of the job change for the company’s overall benefit.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Work Location: In person