Bellman

We are seeking a passionate and service-oriented individual to join us as a Bellman & Concierge. This dual-role is essential in delivering seamless and memorable guest experiences.

Key Responsibilities

• Greet guests warmly upon arrival and departure, ensuring a positive first and last impression of the hotel.

• Assist guests with luggage handling, room escorting and orientation of room facilities.

• Provide accurate information on hotel facilities, services and local attractions.

• Support loyalty programme enrolments and assist with VIP guest arrangements.

• Coordinate guest arrivals, departures and room moves in collaboration with Front Office and Housekeeping teams.

• Arrange transportation services such as taxis, airport transfers and other guest travel requests.

• Maintain the cleanliness, order and welcoming atmosphere of the lobby, entrance and driveway areas.

• Communicate guest requests and feedback promptly to relevant departments to ensure service excellence.

• Ensure proper handling and security of guest belongings while adhering to hotel safety and security procedures.

• Provide operational support during peak periods, events or when required by the Front Office team.

• Prior experience in hospitality, guest services, concierge or bell service is preferred but not mandatory.

• Strong interpersonal and communication skills with a warm and professional demeanour.

• Ability to work in a fast-paced hotel environment and handle multiple guest requests efficiently.

• Physically able to assist with luggage handling and standing for extended periods.

• Willingness to work rotating shifts, weekends and public holidays.

• A positive attitude with a strong commitment to guest service excellence.

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

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