Bilingual Automotive Service Advisor

Merson Automotive is a family-owned and -operated full-service garage, and a leader in top-notch tire sales and service. Founded in 1970, Merson has been a respected cornerstone of the automotive community in Montreal for three generations.

The Merson family prides itself on a well-earned business reputation for quality automotive services, a dedicated team of skilled mechanics and experienced advisors, and professional integrity and unbeatable customer service that always goes the extra mile.

Duties and Responsibilities:

The Automotive Service Advisor/Tire Sales Specialist is part of an experienced, close-knit team who provide exceptional customer service at all levels. As a member of our team, the Automotive Service Advisor/Tire Sales Specialist is expected to:

• Greet customers in person in a friendly, professional, and courteous manner.
• Consult knowledgeably with customers and provide detailed product information on tires.
• Place and manage sales orders for new tires, and book installation appointments.
• Answer telephone calls and book appointments for a variety of automotive services and repairs.
• Provide rates and information to clients with regards to various repair and maintenance services.
• Create work orders, estimates, and invoices using garage software programs.
• Liaise with the Garage Services Manager on a regular basis.
• Interact professionally and respectfully with colleagues at all times. Demonstrate an attitude of collaboration and support.

Qualifications required:

• Must be currently living in/near Montreal and eligible to work in Canada.
• Minimum of high school education; some post-secondary education would be ideal.
• Automotive knowledge/experience in a garage environment is preferred.
• Minimum of three years work experience in face-to-face sales and customer relations.
• Interpersonal skills: positive, even-tempered approach in interactions with clients and colleagues.
• Professionalism, courtesy, and discretion with clientèle and with regards to their personal and confidential information.
• Ability to develop and foster enduring relationships with customers.
• Strong communication skills—perfect fluency in both English and French, spoken and written.
• Experience using computerized client and product databases, and performing Internet searches.
• Ability to learn and to work in a frequently fast-paced, high-energy environment.

Benefits of joining the Merson team:

• Group medical and dental insurance
• On-the-job training
• Employee discounts
• Friendly and energetic work environment
• Opportunity for professional development in a recession-proof industry

Compensation: Competitive, based on experience. (Start date upon hire.)

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Job Types: Full-time, Permanent

Pay: $55,000.00-$75,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount
• VRSP

Work Location: In person