Bilingual Italian | It Service Desk

IT Help Desk responsibilities include:

• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
• Managing, prioritizing, and documenting incoming questions and service desk tickets

Requirements and skills

• 1-5 years experience as a IT help desk or other Technical support role in a BPO industry
• Proficiency in Italian and English
• At least 2nd year undergrad
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products

Job Type: Full-time

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have your TOR/Diploma ready?
• Previous and Expected Salary:
• Notice Period:

Experience:

• ITSD: 1 year (Preferred)

Work Location: In person