Booking Coordinator

Introduction:
Acumentis provides decision certainty.

Certainty to our clients through the unique services and advice we offer across all property classes, nationwide.

Certainty to our employees, knowing that their personal and career development is valued and prioritised.

Certainty to our investors, as Australia’s only independent property valuation and advisory services firm listed on the Australian Stock Exchange.

About Us

At Acumentis, we're committed to creating opportunities and fostering inclusion within our workforce. Being an independent Australian Stock Exchange listed national company, our supportive national network spans over 350 team members across 45 regional and metropolitan locations throughout Australia.

We take pride in upholding our Guiding Principles and expect the same from our new team members. We lead by example and Never Quit. We hold ourselves accountable and Walk the Talk. We support our internal team, liaise directly with external stakeholders, and Support Our People and Clients. We act fairly and reasonably, embracing Equality of Opportunity. We are committed to developing our people into highly skilled, well-regarded professionals through mentoring and development pathways across all property types and sectors.

Description:
About the Role

Acumentis is seeking a detail‑driven professional to manage workflow, support valuers, and deliver exceptional service to clients and internal teams. You’ll be the local point of contact for scheduling, communication, and job allocation—helping ensure smooth operations and outstanding client outcomes.

We have an opportunity available for either a Bookings Coordinator or a Bookings Team Leader 2IC, and applicants are asked to indicate in their cover letter which position they are applying for. While this role is advertised as being based in South Brisbane, we’re also open to applicants located in any of our Queensland offices, with a primary focus on coordinating bookings for the far North Queensland region.

Key Responsibilities:
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Schedule valuation appointments by phone, speaking directly with access providers, tenants, agents, and clients.

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Manage inbound booking enquiries and allocate jobs efficiently.

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Coordinate valuer schedules to meet client turnaround times and service expectations.

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Communicate updates on access issues, delays, and required documents.

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Maintain accurate records in valuation systems

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Work collaboratively with valuers, directors and the broader administration team to ensure smooth scheduling and workflow management.

Skills and Experiences:
Desired Skills:
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Experience in an administrative or coordination role; call centre, finance, real estate or property valuation experience highly regarded.

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Strong organisational skills with the ability to multitask and meet deadlines.

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Ability to work both independently and collaboratively.

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Conflict‑resolution capability and a process‑driven mindset.

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Quick learner with confidence using new systems and software.

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Commitment to going above and beyond in service delivery.

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Ability to handle confidential information with professionalism.

Essential Skills:
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Excellent customer service and communication skills, both written and verbal.

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Ability to manage competing priorities with high attention to detail.

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Strong problem‑solving skills, initiative, and self‑motivation.

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Ability to understand client needs and manage expectations effectively.

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Proficiency in Microsoft Office, including multi‑calendar management.

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Demonstrated ability to work effectively with colleagues, clients, and stakeholders.