Branch Manager

About Earth Angels Home Care:

Earth Angels Home Care is a leading home care agency dedicated to helping older adults continue to live at home. We provide personalized home care services and solutions to fit the family. We are seeking an outgoing, motivated and dedicated Branch Manager to join our team.

Position Overview:

The Branch Manager is the operational leader responsible for leading and managing the daily operations of the Bridgewater and Berwick branches. This role ensures the delivery of exceptional customer experience, fosters a positive work culture, and drives business growth, including the expansion of territory. The Branch Manager reports directly to the Regional Director.

Responsibilities:

● Leadership & Team Management:

• Develop and foster an environment that encourages team members to provide an exceptional customer experience, and a dynamic and engaging culture.
• Lead recruitment, onboarding, and performance management processes to ensure a well-trained and motivated workforce.
• Foster a positive, energized, and supportive workplace culture while encouraging professional development through training and coaching.

● Operational Management:

• Coordinate and manage the daily operations of the branch, including scheduling, client intake, and resource allocation.
• Ensure adherence to agency policies, provincial healthcare regulations, and industry best practices.
• Monitor key performance indicators (KPIs) to assess the effectiveness of the branch's services, staff productivity, and overall performance.
• Provide on-call phone support as needed.

● Business Development:

• Develop and implement innovative branch-specific strategies to drive client acquisition, improve revenue, and grow the business, including expansion of territory.
• Build and maintain relationships with healthcare providers, referral sources, and community organizations to increase awareness and referrals.
• Analyze market trends and identify opportunities for growth and service expansion.

● Financial Management:

• Oversee the branch's budget, monitor expenses, and ensure financial targets are met.
• Prepare and present reports on financial performance, staffing levels, and client satisfaction with senior management.
• Manage billing and payroll processes, ensuring accuracy and timeliness.

● Compliance & Quality Assurance:

• Ensure the branch complies with all regulatory requirements, including licensing, certifications, and home health care standards.
• Implement and maintain quality assurance programs, ensuring continuous improvement in the delivery of care.
• Stay up to date with industry regulations, trends, and innovations.

● Interdepartmental Collaboration:

• Provide strategic oversight for care plan efficacy and ensures resources are available for implementation.
• Monitor overall efficiency and effectiveness of caregiver-client matching and scheduling to meet client needs and business goals.
• Hold ultimate accountability for overall client satisfaction and ensures quality assurance programs are implemented and followed.
• Provide leadership and strategic direction for resolving complex issues, and serve as the escalation point for critical problems.
• Ensure overall branch compliance with all regulatory requirements, licensing, certifications, and home health care standards.

Qualifications:

• Bachelor’s degree in healthcare administration, business management, or a related field.
• Minimum of 5 years of experience in a leadership role within a healthcare setting preferred.
• Strong knowledge of home care regulations and standards.
• Excellent analytical skills
• Proven experience in managing teams and growing a business.
• Excellent communication, interpersonal, and leadership skills.
• Experience managing teams and established ability in conflict resolution and teambuilding
• Strong problem-solving abilities and a client-focused mindset.
• Proficiency in using healthcare management software and technology.

Benefits:

• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance.
• Opportunities for professional development and growth.

This job description is not exhaustive and may be modified to meet the needs of the organization

Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Vision care
• Wellness program

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Bachelor's Degree (required)

Experience:

• Leadership: 5 years (required)

Work Location: In person

Application deadline: 2025-07-04
Expected start date: 2025-08-01