Branch Manager

Position: Branch Manager

Position Summary
The Branch Manager is responsible for overseeing the overall operations, sales performance, customer satisfaction, and staff management of the assigned branch. The Branch Manager ensures that company policies, operational standards, and service excellence are consistently implemented while achieving business targets and maintaining a positive work environment.

Duties and Responsibilities

The Branch Manager shall perform the following duties and responsibilities, including but not limited to:

• Oversee the daily operations of the branch to ensure smooth and efficient business activities.
• Lead, supervise, and motivate branch employees to achieve operational excellence and outstanding customer service.
• Ensure the achievement of monthly, quarterly, and annual sales and revenue targets.
• Develop and implement strategies to increase sales, client retention, and overall branch profitability.
• Monitor branch performance through regular analysis of sales reports, productivity, and key performance indicators (KPIs).
• Ensure compliance with company policies, procedures, operational standards, and applicable government regulations.
• Manage employee schedules, attendance, leaves, and overall workforce productivity.
• Conduct regular staff meetings, coaching sessions, and performance evaluations.
• Recommend disciplinary actions, promotions, training, and employee development initiatives when necessary.
• Handle customer concerns, complaints, and service recovery in a professional and timely manner.
• Ensure exceptional customer experience by maintaining high standards of client service and satisfaction.
• Monitor inventory levels, supplies, equipment, and clinic assets, ensuring proper utilization and preventing losses.
• Coordinate with the Head Office regarding operational concerns, staffing requirements, inventory replenishment, marketing initiatives, and branch performance.
• Ensure proper documentation, filing, and submission of operational reports, sales reports, incident reports, and other required documents.
• Maintain cleanliness, organization, and professional appearance of the branch at all times.
• Ensure all treatments and services are rendered in accordance with company protocols and quality standards.
• Support the implementation of marketing campaigns, promotional activities, and business development initiatives.
• Identify operational issues and recommend practical solutions to improve efficiency and productivity.
• Maintain confidentiality of company information, customer records, and employee data.
• Perform other duties and responsibilities that may be assigned by Management from time to time.

Key Competencies

• Leadership and people management
• Sales and business development
• Customer service excellence
• Decision-making and problem-solving
• Communication and interpersonal skills
• Planning and organizational skills
• Time management and multitasking
• Conflict resolution
• Performance management
• Financial and operational awareness
• Results-oriented mindset
• Integrity and professionalism

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Employee discount
• Paid training
• Promotion to permanent employee

Work Location: In person