Business Development Manager

Build, plan, organise, develop and lead IMP within the country to support the PH strategy with regards to project / logistics solution design, implementation and acquisition of targeted revenues and profitability. Ensure the complete satisfaction and activity visibility to all external and internal customers’ needs.

Key Activities

Process

Business Support & Service Development

• Design, develop and deliver solutions to support the activities of the Sales Team, targeting nominated customers and prospects.
• Oversee the successful implementation of these solutions by establishing, maintaining and monitoring service procedures and ensuring that the DHL network both understands and achieves pre-set performance targets. Ensure that each project delivers against pre-set internal and external commitments whilst demonstrating best in class commercial account management processes.
• Manage the provision of pro-active customer support for specific IMP customers, ensuring that any issues which might impact upon pre-set performance levels are immediately addressed, with appropriate Network or Country Service Management, and resolved.
• Manage the development and maintenance of accurate and complete service capability information on DHL’s regional and country logistics service offering and performance by area, country and service centre.
• Ensure the timely distribution of service level reports to specific IMP customers and appropriate country management.
• Research and develop improved operational techniques for value-added services in response to, and in conjunction with network, country and regional management.

GMNC Support

• Raise awareness and understanding in DHL of the importance of implementing GMNC customer projects.
• Support the planning and preparation of GMNC Requests for Quotation (RFQ) and Tenders. This activity will include visits and presentations to customers.

Financial Performance

• Work within specified personnel cost budget.

Customer Relations and Communications

• Ensure that proactive customer support is provided in a professional, timely and complete manner to IMP customers, and that account managers are aware of issues that may impact upon their customers.
• Ensure that communications to the field are sufficiently timely, targeted and precise to produce minimum disruption and service failure levels whenever new initiatives or amended routines are commenced.

Stakeholder

Various trade organisations

• Identify possible partnership to develop new sources of revenue.

Regional and Country Support Teams

• Manage the design development, delivery and implementation of leading edge Express Logistics and Distribution Solutions to IMP customers.
• Ensure a smooth transparent working relationship between the Sales teams and all concerned between Regional Office, the Network and nominated third parties
• Take the lead in establishing protocols and ‘rules of engagements’ between departments