Business Development Manager (Bpo Sales & Marketing Oversight)

Company: Uplift Global BPO
Location: Tipolo, Mandaue (On-site)
Reports To: Ownership / Site Manager
Employment Type: Full-time

Role Summary

The Business Development Manager is responsible for generating new BPO revenue by establishing and growing new client relationships and for overseeing the Business Development Marketing function that supports pipeline generation.

This is a hands-on, quota-carrying sales leadership role. The Business Development Manager is expected to establish and grow new client relationships, personally close new business, and hold marketing resources accountable for producing qualified sales opportunities. Marketing exists to support sales execution, not to operate independently.

This role requires proven BPO sales capability, strong deal ownership, and comfort working directly with ownership.

Core Responsibilities

A. New Client Development & Relationship Growth

• Identify, target, and close new BPO clients by establishing and growing long term client relationships (call center, outsourcing, back-office, sales and support programs)
• Actively prospect via LinkedIn, email, referrals, partners, and direct outreach
• Build and manage a qualified, decision-maker-level sales pipeline
• Lead discovery calls, solution presentations, and commercial discussions with U.S. and international clients
• Prepare proposals, pricing models, scopes of work, and ramp-up plans
• Negotiate and close client agreements
• Own the client relationship and sales cycle end-to-end, from first contact through signed contract, and operational handoff

B. Management & Oversight of Business Development Marketing

• Oversee the Business Development Marketing role, with responsibility for direction, prioritization, and performance as the function evolves.
• Define, track and enforce clear KPIs for marketing performance, including:
• Lead volume
• Lead quality
• Conversion to sales-qualified opportunities
• Ensure marketing activities are sales-driven, including:
• LinkedIn outreach campaigns
• Email campaigns
• Lead list development
• Partner outreach support
• Approve messaging, targeting, and positioning to ensure alignment with actual BPO capabilities
• Eliminate non-performing campaigns, vanity metrics, and activity without revenue impact

C. Sales Execution & Pipeline Management

• Maintain accurate and up to date CRM records for all opportunities
• Forecast revenue and report pipeline status to ownership
• Ensure clean handoff of closed deals to operations
• Prevent over-promising or misaligned sales commitments
• Track early client performance and retention during the first 90-180 days

D. Client & Partner Development

• Build relationships with referral partners, brokers, and channel partners
• Support ownership in strategic business development initiatives
• Represent Uplift Global BPO professionally in sales calls, virtual meetings, and industry discussions

Required Qualifications

• Minimum 3+years of BPO sales or outsourcing sales experience
• Demonstrated track record of closing new BPO clients
• Experience managing or overseeing a sales-support or marketing function
• Strong understanding of offshore BPO delivery models and call center operations
• Working knowledge of per-seat, per- hour, and FTE pricing structures
• Excellent spoken and written English (U.S.-level)
• Comfort selling to U.S. based executives and founders
• Strong accountability mindset with a focus on measurable results

Strong Advantages

• Existing U.S. or international client network
• Experience selling call center, outsourcing, staffing, telecom, or SaaS services
• CRM experience (Salesforce, HubSpot, or similar)
• Experience working directly with ownership or founders
• Proven ability to correct or rebuild underperforming marketing efforts

Performance Metrics (Non-Negotiable)

• New qualified opportunities created
• Closed deals and ramped seats
• Monthly recurring revenue (MRC) generated
• Marketing lead-to-opportunity conversion rate
• Accuracy of sales commitments versus operational delivery
• Client retention during first 90–180 days

Compensation

• Base Salary: ₱90,000 – ₱140,000 (depending on experience)
• Commission: Uncapped, performance based
• Incentives: Additional bonuses for retained, scalable accounts

BD + Marketing KPI Scorecard

Company: Uplift Global BPO
Review Cycle: Weekly (tactical) | Monthly (performance) | Quarterly (retain/replace)

A. Revenue & Sales Outcomes (50% of Total Score)

(If this fails, nothing else matters.)

KPI Target Weight

New Clients Closed (Monthly) 1–3 qualified BPO clients 15%

Monthly Recurring Revenue (MRC) Added ₱100,000–₱200,000+ 20%

Average Deal Size ₱40,000+ MRC 5%

Sales Cycle Time ≤ 60 days from first contact 5%

First 90-Day Client Retention ≥ 90% 5%

Fail Condition:

• 0 closed deals for 90 days = automatic role review
• 0 MRC growth for 60 days = corrective action

B. Pipeline Quality & Sales Discipline (20%)

KPI Target Weight

Qualified Opportunities Created 8–12 / month 5%

Decision-Maker Contact Rate ≥ 70% 5%

Opportunity-to-Close Ratio ≥ 20% 5%

CRM Accuracy & Updates 100% compliance 5%

Rules

• No CRM update = opportunity does not exist
• Forecast miss >20% for 2 months = performance warning

C. Marketing Output & Lead Quality (Managed by BD) – 20%

(Marketing is judged by conversion, not activity.)

KPI Target Weight

Sales-Qualified Leads (SQLs) 12–20 / month 5%

Lead-to-Opportunity Conversion ≥ 25% 5%

Campaign ROI (Closed Deals / Campaigns) ≥ 1 closed deal per 2 campaigns 5%

Cost per Qualified Lead Trending downward 5%

Marketing Hard Rules

• Leads rejected by sales >40% = marketing failure
• “Awareness” metrics (likes, views) do not count

D. Management & Execution (10%)

KPI Target Weight

Marketing KPI Enforcement Weekly review held 3%

Messaging Alignment 0 overpromising incidents 3%

Sales-to-Ops Handoff Quality 0 escalations in 60 days 2%

Weekly Reporting to Ownership On time, accurate 2%

Scoring & Consequences

Score Bands

• 90–100% → Top Performer (bonus + increased authority)
• 75–89% → Acceptable (maintain role)
• 60–74% → At risk (30-day improvement plan)
• Below 60% → Replace

Non-Negotiable Expectations

• BD owns marketing results
• Marketing supports sales—not the other way around
• Activity without revenue is failure
• Excuses are irrelevant; numbers decide

Weekly Mandatory Dashboard (1 Page)

Every Monday, BD must submit:

• New leads generated
• SQLs accepted/rejected
• Opportunities created
• Deals closed
• MRC added
• Forecast for next 30 / 60 / 90 days

No dashboard = no performance discussion.

Send your resume to talent@upliftglobalbpo.com and tell us why you’re the perfect fit for this exciting role!

Job Type: Full-time

Pay: Php90,000.00 - Php140,000.00 per month

Benefits:

• On-site parking

Application Question(s):

• Where are you currently residing?
• Are you comfortable to work onsite in Tipolo, Mandaue, Cebu?
• Are you comfortable to work during night shift from 10pm-7am?
• What is your salary expectation?
• When can you start?
• How many years of work experience do you have as Business Development Manager role within a BPO setting?

Work Location: In person