Business Operations And Data Analyst

Position Overview

The Division of Behavioral Health and Recovery (DBHR) is seeking to hire a Business Operations and Data Analyst to serve as a project lead in state and federal data matters by conducting operations, analytical, and statistical reviews of Substance Use Disorder (SUD) grant, contract, and service data to support management in decision making. The MOAII will meet deadlines using prioritization and communication skills, attention to detail, and ability to use task switching and critical thinking skills while working on multiple projects. Projects include researching, compiling, and developing required and ad hoc complex service, client, program, and management reports and presentations using an array of federal, state, and DBHR information technology systems, databases, and software including Excel, Tableau, SQL, and/or Access; performing routine and ad-hoc quality control tests to ensure integrity and validity of data; generating and delivering operation and evaluation communication, reports, and presentations pertaining to data-related matters; and collaborating with internal and external stakeholders to ensure project goals, performance measures, and management outcomes are achieved. This position is responsible for planning by creating and implementing work plans to manage routine, and ad hoc projects and resources, as well as documenting the unit’s processes and procedures; assisting DBHR personnel in decision-making regarding management and quality improvement activities; and coordinating and supporting onsite and remote DBHR end-user office hardware and software needs, including managing training and problem resolution.

Essential Functions

• Serves as a Business Operations and Data Analyst in a lead project role for state and federal data matters by conducting operations, analytical and statistical reviews of Substance Use Disorder (SUD) grant, contract and service data to support Division of Behavioral Health (DBHR) management in decision making.
• Based on grant and data-driven project goals and objectives, develops and implements electronic work plans to manage routine and ad-hoc data-related projects and resources, as well as documents the unit’s processes and procedures.
• Coordinates and supports, both onsite and remote, DBHR end-user office hardware and software needs, including training and problem resolution.
• Performs routine and ad-hoc quality control tests and generates corresponding management operation and evaluation communication, reports, visualizations and presentations to ensure the integrity and validity of data from, but not limited to, DBHR’s client and service reporting system, licensing, and contract management systems.
• Monitors and develops procedures and processes to improve and maximize DBHR and contractual reporting/dashboard systems.
• Initiates and designs new or revised data collection techniques and forms, including tracking logs.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research.
• Requires three (3) years progressively responsible professional experience in management operations analysis.

Preferred Qualifications

• Three (3) years of professional experience interpreting results of multivariate, correlational, qualitative and descriptive analysis.
• Three (3) years of professional experience developing and applying research design techniques with application to social or health data.
• Three (3) years of professional experience using statistical programs such as Statistical Package for Social Science (SPSS), Statistical Analytical Software (SAS) and Qualitative Analysis to run analyses and create statistical, scientific and narrative reports and narratives.
• Three (3) years of professional experience in the preparation of narrative and statistical reports that communicate the results of complex data analysis studies performed.
• Three (3) years of professional experience in effective, collaborative communication (orally and written) with internal and external entities.
• Three (3) years of professional experience with qualitative research approaches in a health/healthcare-related professional context.

Conditions of Employment

• Requires the ability to travel in the performance of job duties.
• Requires the ability to utilize Microsoft Office Suite such as Excel, Access, and PowerPoint in the development of reports, etc.
• Requires the ability to utilize office equipment, including personal computers and basic computer skills.

• All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.