Business Systems Analyst

Are you looking for a job that will have a positive impact on the lives of many people? Do you enjoy working with industry leaders that support the needs of regional healthcare facilities and blood transfusion products? Do you want to support our mission of saving lives? Then, Hospital Central Services, Inc. and Affiliates may be the right fit for you!

Under HCS, the Business Systems Analyst position supports Miller-Keystone Blood Center and HCSC Linen Services by delivering exceptional support to end users across the organization, both remotely and on-site. The ideal candidate possesses strong technical expertise, excellent customer service skills, and the ability to work independently while traveling to branch locations as needed. The anticipated salary for this position starts at $55,000 annually and is commensurate with experience. In addition, full-time employees also are offered the following benefits:

• Medical, Dental, and Vision Benefits
• Prescription Plan
• Flexible Spending Accounts
• Life Insurance
• Long Term Disability Insurance
• Vacation, Personal and Sick Days
• Tuition Reimbursement
• Retirement Savings Plan
• And Much More!

What you will be doing:

• Provide end-user support via helpdesk, remote, and on-site assistance within defined SLAs.
• Coordinate with internal and external resources to manage regulated and non-regulated application upgrades, configuration changes, problem investigations and corrective/preventive actions
• Gather requirements, facilitate meetings, and complete validations for application configuration changes and software version
• Regular support for Quality Management Systems, Blood Establishment Computer Systems, CRM, ERP and other operational systems
• Assist with management of SharePoint Intranet and other portals
• Maintain accurate documentation of systems and interfaces
• Create end user training documentation as needed
• Collaborate with the data analytics team to analyze trends and drive solution implementation

What you will bring to the role:

• 1-3 years of application support, systems analysis and integrations, preferably in a GxP or healthcare environment.
• Bachelor's degree in computer science, information technology or a related field required.
• Working knowledge of databases/data structures and query languages (e.g SQL).
• Familiarity with AI is preferred
• Proficiency in managing and resolving requests using ticketing systems (e.g., Zendesk).
• Strong customer service, troubleshooting, and problem-solving skills with attention to detail.
• A passion to work in a fast-paced environment and handle changing priorities to meet the needs of HCSC.
• Excellent communication (verbal, written, and listening), organizational, and time management skills.

Additional information:

Agile/Project Management certifications are preferred.

Ability to lift and carry between 50-75lbs

This position reports to the Manager of Information Systems and will be based out of Bethlehem, PA location. They will be responsible for working the following schedule:

The potential start time is 8:30am - 5:00pm, Monday-Friday. Flexibility to travel locally between branches if needed.

This position requires a valid driver's license, clear driving record, and reliable transportation.

EEO Statement

Hospital Central Services, Inc., and Affiliates is proud to be an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants are welcomed and will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. It shall endeavor to provide reasonable accommodation requested by all employees with documented disabilities who are otherwise able to perform the essential functions of their jobs.