Cafe Manager

Cafe Supervisor

The Cafe Supervisor oversees daily operations, ensuring smooth service, high-quality customer experience, and staff efficiency. He/she is responsible for supervising and supporting team members, managing inventory, maintaining cleanliness, and upholding company standards and policies.

Key Responsibilities:

Operational Management:

• Oversee daily operations to ensure efficiency and productivity.
• Open and close the cafe, ensuring all procedures are followed.
• Ensure all orders are prepared and served to quality standards in a timely manner.
• Address and resolve customer concerns or complaints professionally.

Team Leadership:

• Supervise, train, and mentor staff, ensuring they understand their roles and responsibilities.
• Schedule shifts and manage staff attendance.
• Foster a positive and motivated team environment.
• Conduct regular briefings to communicate goals, updates, or concerns.

Inventory and Supplies:

• Monitor stock levels and reorder supplies as needed to avoid shortages.
• Conduct regular inventory checks and ensure proper stock rotation.
• Manage waste reduction and control costs.

Quality and Cleanliness:

• Ensure compliance with food safety and hygiene standards.
• Oversee cleanliness of the cafe, including equipment, dining areas, and restrooms.
• Conduct regular inspections to ensure standards are consistently met.

Financial Responsibilities:

• Assist with daily cash handling, including monitoring cash registers and preparing cash deposits.
• Track sales performance and suggest improvements for increased revenue.
• Monitor and control operational expenses.

Customer Service:

• Lead by example in providing excellent customer service.
• Build relationships with customers to encourage loyalty and repeat business.
• Implement strategies to improve customer satisfaction and experience.

Qualifications:

• Proven experience in a supervisory or leadership role, preferably in a cafe or restaurant setting.
• Strong understanding of cafe operations and barista skills (preferred).
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Basic math skills for cash handling and inventory management.

Job Type: Full-time

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Staff meals provided

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Work Location: In person

Expected Start Date: 02/17/2025