Campus Undergraduate - 2024 Enterprise Digital & Data Solutions Design Internship

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Business Unit/Role Specific Info

Enterprise Digital & Data Solutions

Where are these roles located within American Express?

Enterprise Digital & Data Solutions (EDDS): This team offers a unique opportunity to build the digital connection with our prospects and customers. We drive innovation, delivering products and platforms across the entire lifecycle of Cardmember partnership, partnering with other Business Units and Centers of Excellence, advancing our goal of becoming an essential part of our customers’ digital lives. Enterprise Digital Member Experiences team is responsible for deepening Card Member engagement through our digital experiences, with a primary focus on Membership mobile app, web, commerce and push channels.

Key Responsibilities

• Dependent on background and interest, this role will take on either a design track or a design operations/research track

• Research, craft, and test a project that will align to current business goals and inform in-flight initiatives

• Focus on end-to-end design process within a hierarchical company while working along side a mentor

• Learn about Amex and our process, culture, and business and gain exposure across all disciplines of design (UX Research, UX Writing, CX Insights, Mobile & Web Design, Design Operations, Design Language Systems)

• Deliver a specific, measurable, achievable, and time-related initiative in partnership with designated mentor

• Find innovative techniques and solutions to solve business problems at scale and enhance productivity

Skills/Experience

• Highly organized, detail oriented with a proven ability to manage multiple priorities

• Hard-working, self-motivated, and strong willingness to learn and make an impact

• Strong written and excellent verbal communication skills for sharing information, ideas and concepts

• Curious and passionate about design, creating customer experiences and working with technology

• Knowledge of MS Office applications required

• Ability to learn quickly and work independently with complex, unstructured initiatives

• Exhibit desired behaviors of thinking about customer first, understanding concepts of ecosystems, inclusive product development, and systems design

• For the design track, demonstrated skill applying user interface design best practices and user research methodologies

• Strong documentation and research skills and organizes in an efficient, productive manner; focuses on key priorities; manages time well

• Ability to multi-task, work independently, and in a team environment and proactively looks to socialize and review work

• Comfortable with quickly changing priorities and conditions; copes effectively with complexity and change

• Resourceful, has grit, and a positive “can do” attitude

Requirements/Qualifications

• Currently enrolled in a full-time Bachelor’s degree program, preferably focused in Computer Science, Cognitive Science, Human Computer Interaction or design related majors with a graduation date between December 2024 – June 2025.

• Adaptive and able to work in a fast-paced environment

• Strong relationship management and problem-solving skills

• Hard-working, self-motivated, and strong willingness to learn and make an impact

• Strong written and excellent verbal communication skills

• If interested in design track, portfolio or samples of work that show: UX design, UI design, light UX copywriting, light systems design, light typography skills, light storytelling, and strong organization skills

Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you by November 30th.

Salary Range: $28.84 to $63.19 hourly

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• • • Competitive base salaries
    • Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
    • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
    • Free and confidential counselling support through our Healthy Minds program
    • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.