Charter Supervisor

We have a vital supervisory position available at our Tasman Road Depot in Hamilton.

This is a position that requires a high level of organizational skills and flexibility while playing a key role in coordinating and maintaining a smooth, punctual operation for our Charter services, while meeting all safety, regulatory and compliance requirements.

Role & Responsibilities:

• To supervise and maintain smooth punctual operation of all Charter services.
• Managing our team of drivers, including staff training.
• Rostering weekly driver and fleet allocations.
• Accident and complaint investigation and resolution.
• Charter quoting and depot administration.
• Promote and visit charter business with customers, both new and existing.
• Promote H&S in the workplace, support the company’s objectives and conduct investigations.
• Investigate customer feedback and proactively and promptly resolve any concerns
• Responding to KPI exceptions
• Participate in a rotational weekend and after hours on-call roster, maintaining phone accessibility to support charter drivers when required.
• Managing multiple tasks and communicating with staff and customers.
• Managing all driver and fleet compliance.
• And other tasks as required by the business which will include driving.

To be successful you must have:

• Class 2 & 4 License & P Endorsement would be an advantage.
• Established track record in customer service, client engagement, and operational management.
• Leadership and personal skills demonstrating a practical people-oriented approach.
• Focus on results with a hands-on practical approach.
• Attention to detail and be proficient with Microsoft Office.
• Demonstrated ability to plan, structure, and organise activities, resources, and schedules to achieve operational goals.
• Ability to adapt and cope with change, in a fast-paced environment.

Do you have what it takes? Apply today!