Cleaning Operations Manager

Responsibilities of a Cleaning Operations Manager

• Team Management: Recruit, train, supervise, and schedule cleaning staff. Provide ongoing coaching and performance feedback.
• Quality Control: Conduct regular inspections to ensure cleaning standards are met and address any deficiencies promptly.
• Client Relations: Serve as the main point of contact for clients, address concerns, and ensure satisfaction with cleaning services.
• Operations Planning: Develop and implement cleaning schedules and procedures tailored to each site’s requirements.
• Inventory Management: Monitor and manage cleaning supplies and equipment, ensuring adequate stock and proper usage.
• Health & Safety Compliance: Ensure all cleaning activities comply with health, safety, and environmental regulations. Provide staff with appropriate training and PPE.
• Budget Management: Manage operational budgets, control costs, and optimize resource allocation.
• Reporting: Prepare regular reports on cleaning activities, staff performance, incidents, and client feedback.
• Problem Solving: Address and resolve operational issues, staff conflicts, or client complaints efficiently.
• Continuous Improvement: Identify opportunities to improve cleaning processes, introduce new technologies or methods, and enhance service quality.
• Training & Development: Organize training sessions for staff on new cleaning techniques, equipment, and safety protocols.
• Contract Management: Oversee the fulfillment of contractual obligations and assist in contract renewals or negotiations.