Clerical Officer Grade III, Credit Control

2 Year Fixed Term Contract | 35hrs per week

Bon Secours Hospital Cork is currently accepting applications for the full-time role of Clerical Officer Grade III, Credit Control. This is an exciting opportunity to work with Ireland’s largest independent hospital group, Bon Secours Health System.

Under the general direction and control of the Clerical Officer Grade V, the Clerical Officer Grade III will be responsible for the following as assigned:

• Daily process of online payments to debtor accounts
• Process credit card payments being made by patients
• Manage and address all queries received through the team inbox in a timely manner
• Answer telephone calls into the office, check voicemails and return calls in a timely manner
• Review and issue reminder texts / letters are sent for patient balances due
• Deal with all queries arising on the debtor accounts, liaising with other departments and insurance companies.
• Review values to be refunded on debtor accounts, issue a refund request and manage the refund cheque folder
• Process remittance files received from insurers and ensure that payments are posted and allocated accurately to patient accounts and efficiently
• Highlight debit balances which are unrecoverable
• Check the monthly rejected and pended listings. Transfer rejected claims to patients and track the pended listing which needs to be followed up with insurers periodically.
• Assist the Credit Controller in analysing patient and sundry debtor accounts
• Other ad hoc duties which may be assigned

Person Specification:

• Leaving Certificate or Equivalent
• Relevant Administration Qualification / Relevant Third level qualification essential
• Hold Cert/Diploma Business Studies, Accounting Technician desirable
• Experience in Finance Department within a hospital environment is desirable
• Excellent interpersonal and communication skills
• Ability to work to strict deadlines with a high attention to detail required
• Proficient in Excel and Word

Applications for the above post are to be submitted online via Workday.

Bon Secours Health System is an equal opportunities employer. Our values of Human Dignity, Compassion, Stewardship, Service and Integrity guide everything we do. We welcome applications from individuals of all backgrounds and abilities and provide reasonable accommodations throughout the recruitment process. If you require any assistance, please let us know.