Clinic Service Coordinator

Balance Point Wellness is accredited by the Accreditation Commission for Healthcare (ACHC). We are a community-based holistic mental health and wellness center that provides counseling/psychotherapy, psychiatry, adventure therapy, and wellness services to individuals and families in Maryland. We are located in Baltimore, Nottingham, Bel Air, Salisbury, and Hunt Valley, MD. We also have Telehealth divisions in Maryland, Delaware, and Pennsylvania, and a school-based program in Baltimore County and Harford County Schools. Balance Point Wellness has been named one of Baltimore Sun's Top Workplaces for three years including 2024.

The Clinic Service Coordinator is a key role at Balance Point Wellness as they are a liaison between our clinicians and clients. The ideal candidate is someone who is highly detail-oriented and motivated, passionate about mental health, building relationships, strong at multi-tasking, and a self-starter.

This is an in-person position in our Baltimore office.

Job Description:

• Review schedules of therapists as needed, assist in scheduling follow-ups and new appointments, and reach out to canceled and no-show clients for rescheduling Collaborate with clinic Associate Director to determine administrative needs of clinicians
• Directly provide administrative support to all clinicians as needed, assisting in the following areas: treatment plan uploads and signatures; updating client orientation forms; obtaining custody documents; maintaining caseload trackers; obtaining and updating compliance items such as but not limited to photo identification, insurance cards, and updated contact information
• Collaborate with other client facing associates to streamline patient care
• Respond to clients in a timely manner
• Complete monthly note signing report for their clinic
• Office tasks as needed, such as: answering phones, sorting mail, checking in clients
• Other duties as assigned

Qualifications and Education requirements:

• High School Diploma or GED required
• Bachelor's degree (preferred)
• Experience in mental/medical health field (1+ year preferred)
• Proficient in Microsoft Office programs including (Excel, Outlook, Word, Teams, etc.)
• Electronic Health Record systems experience preferred

Knowledge, Skills, and Abilities:

• Highly detail oriented
• Multitasking
• Time management skills
• Interpersonal communications
• Customer service

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• EHR systems: 1 year (Required)
• Microsoft Office: 1 year (Required)

Ability to Commute:

• Baltimore, MD 21212 (Required)

Ability to Relocate:

• Baltimore, MD 21212: Relocate before starting work (Required)

Work Location: In person