Community Manager
Posted on May 7, 2025 by Stockland
- New Brunswick, Australia
- N/A
- nan
We are looking for a Community Manager to join and be part of our fantastic over-60’s lifestyle living business. An exciting time to come into this newly created, multi-faceted position, based at our new Stockland Halcyon Gables community, located at Box Hill, 48kms north-west of Sydney CBD.
About the role
As first point of contact for homeowners, your exceptional inter-personal skills will be crucial in this dynamic and varied role where every day is different. You will be community minded, service orientated and ready to deliver an exceptional customer centric experience to our homeowners.
Some of your responsibilities include:
- Build, maintain and grow positive and respectful relationships with our homeowners
- Manage all homeowner queries and complaints promptly in a courteous and professional manner, and in line with internal escalation procedures
- Welcome new homeowners and ensure they are embedded into the community
- Support and nurture the delivery of active and passive activities, including inductions, community events, wellness programs and participate actively in functions
- Facilitate and assist in establishing and supporting homeowner interest groups
- Accountability for community financial operations
- Ensure all legislative and regulatory compliance, guidelines and policies are followed, participate in company and industry wide audits
- Manage and oversee all community administration
About you
We are looking for a passionate and empathetic people-person with unparalleled stakeholder relationship skills. Commercially minded with an understanding of asset management.
- You’ll bring solid experience in a similar role managing day to day operations, the customer experience and property
- Experience in Land Lease Community, Retirement Living, Commercial/Retail Property Management or Hotel/Holiday Resort industry will be highly regarded
- You will be proficient in financial management and understand budgets, knowledge of asset management would be advantageous
- Excellent verbal and written communication skills along with building relationships with internal and external stakeholders is key
- Accountable for your actions, you have strong negotiation and conflict management skills with the ability to drive positive outcomes
- You’ll bring strong emotional intelligence and maturity to deal with sensitive and confidential items
- You are community minded, and service orientated, with a can-do and hands-on approach
- Proficient computer literacy including use of MS Office Suite
- Experience in event and function preparation and arrangement ideally
- Have the flexibility to attend functions outside of normal working hours as required
The Stockland Proposition
Stockland Halcyon is Australia’s most awarded creator of lifestyle living communities across Southeast Queensland, Victoria, NSW and Western Australia. Integrating with Stockland, together we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.
We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds, and we want our teams to reflect this.
We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being, and financial services products.
Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.
Apply today – Stockland – a better way to live
Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland’s preferred agency panel to careers@stockland.com.au
Advertised until:
June 6, 2025
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