Controls Manager - International Consumer Banking

JOB DESCRIPTION

Join a collaborative squad of curious problem-solvers passionate about new technology and real-world fintech innovation.

As an Operations Control Associate at JPMorgan Chase within the International Consumer Bank, you'll be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function and region to mitigate operational risk.

Job Responsibilities

• Supporting the design, documentation, and maintenance of control frameworks to align with regulatory requirements and internal policies, including creating and updating control procedures, process maps, and evidence standards.
• Partnering with Operations, and Servicing stakeholders to identify operational risks in new and existing products/processes; capturing requirements and helping translate them into practical controls and testing routines.
• Assisting with Audit, Risk, and Compliance engagements, including exam preparation, evidence collection, coordination of responses, and tracking of follow-ups.
• Supporting the lifecycle of issues and action plans (identification, documentation, root cause analysis, remediation tracking, and timely closure), maintaining high-quality records in relevant systems.
• Executing risk and control self-assessments (RCSA) or equivalent activities by gathering data, validating controls, testing effectiveness, and summarizing results for review.
• Monitoring the performance of existing controls through KRIs/KPIs and control testing; escalating emerging risks or control breaks and recommending pragmatic enhancements.
• Contributing to the Compliance and Operational Risk Evaluation (CORE) program across its four pillars: i) Control Design & Expertise; ii) Risks & Controls Identification/Assessment; iii) Issue Management; iv) Control Governance & Reporting.
• Preparing materials and metrics for control committees and governance forums, ensuring accuracy, clarity, and consistency of reporting.
• Collaborating with control partners across the firm—business, operations management, legal, compliance, risk, audit, and technology—to maintain productive feedback loops and drive effective remediation.
• Supporting cross-department initiatives (e.g., awareness programs, risk expos, and trainings) and contributing to a proactive risk management culture across ICB.

Required Qualifications, Capabilities and Skills

• Minimum 3 years of experience in Operational Risk, Controls, Compliance, Audit, or a related discipline within a large financial institution, regulator, consulting firm, or retail investments manager.
• Experience in Fraud Operations and/or Customer Operations in a banking/financial institution
• Demonstrated ability to identify, assess, and articulate operational risks and to support the development and execution of effective control activities.
• Strong analytical skills with attention to detail and a high standard of accuracy and integrity; able to work with metrics, control testing results, and process documentation.
• Clear and concise written and verbal communication skills, including preparation of control reports, governance materials, and stakeholder updates; ability to collaborate effectively across multiple functions and levels.
• Experience partnering with business and functional stakeholders to support remediation of operational risk issues and control gaps.
• Foundational process mapping skills and familiarity with control testing or quality assurance practices.
• Effective time management, prioritization, and organization skills in an agile and evolving environment; comfortable managing multiple deliverables and deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Preferred Qualifications, Capabilities and Skills

• Experience with tools such as JIRA, Confluence, Alteryx, or CORE.
• Knowledge of retail banking products, processes, regulations, and operational risk disciplines.
• Relevant Bachelor’s degree preferred
• Exposure to data-driven reporting and dashboarding of KRIs/KPIs; familiarity with basic data analysis concepts.
• Experience collaborating within squads or cross-functional teams in an agile delivery environment.

#ICBCareer

ABOUT US


ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.