Cpaas Compliance Operations Intern (Summer Internship)
Posted on Feb. 25, 2026 by 8x8
- Robertsganj, Singapore
- N/A
- Internship
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
The CPaaS Compliance Operations Intern will support sender ID (SID) registrations and country-specific messaging compliance requirements across global markets. This role focuses on execution, accuracy, and compliance, ideal for someone detail-oriented who enjoys structured work and clear checklists.
Key Learning Opportunities & Responsibilities
As a CPaaS Messaging Compliance & Enablement Intern, you will be embedded in the operational backbone of our global CPaaS business. Your work ensures that customer messaging traffic is compliant, approved, and ready to scale across multiple countries and telecom networks. You will operate across three core pillars:
1. Sender ID Registration & Provisioning
- End-to-End SID Enablement: Own the registration of Sender IDs across global markets, from submission to approval.
- Telecom Requirements Execution: Apply country-specific Sender ID rules, templates, and documentation requirements accurately.
- Readiness Validation: Ensure all submissions meet operator and regulatory standards before provisioning.
- Volume Operations Exposure: Manage high-volume, repeatable workflows with speed and accuracy.
- What you learn: How messaging identities are approved, controlled, and provisioned globally.
2. Country Compliance & Regulatory Operations
- Country-Level Compliance Reviews: Assess messaging content and documentation against local telecom and regulatory requirements.
- Guidelines Interpretation: Translate country compliance rules into clear, actionable checklists.
- Risk Identification: Flag incomplete, non-compliant, or high-risk submissions early to prevent rejections or service disruption.
- Documentation & Knowledge Base: Maintain structured compliance trackers and reference documents by country.
- What you learn: How CPaaS platforms navigate fragmented global telecom regulations.
3. Operational Excellence & Enablement
- Process Standardization: Help streamline and document Sender ID workflows for scale.
- Status Tracking & Reporting: Maintain accurate tracking of SID approval status across customers and regions.
- Cross-Functional Coordination: Work closely with Sales, Support, and Operations teams to unblock customer go-lives.
- Continuous Improvement: Identify recurring rejection reasons and operational inefficiencies, and suggest improvements.
- What you learn: How operational execution directly impacts customer experience, go-live timelines, and revenue realization.
Who This Is For
- Detail-oriented, process-driven students who enjoy structured execution.
- Comfortable working with checklists, documentation, and repeatable workflows.
- Strong written communication skills.
- Interested in telecom, CPaaS, or operational roles.
Why Join Us?
Real Impact: Your work directly affects the company’s bottom line and gross margins.
Mentorship: Work directly under experienced Business Operations leaders.
Only applicants who are currently residing in Singapore and enrolled in local Singapore higher education institutions will be considered.
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8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
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. Advertised until:
March 27, 2026
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