Credit And Collections Controller

Reports To

Finance/Admin Head / General Manager

Position Summary

Crown Philippines Corporation is looking for a Credit and Collections Controller who will strengthen the company’s receivables discipline, customer credit control, collection follow-up, and payment-risk monitoring.

This role is responsible for making sure that growth does not turn into trapped cash, overdue receivables, or uncontrolled credit exposure. The successful candidate must be firm, organized, detail-oriented, and capable of coordinating with sales, admin, accounting, warehouse, and management.

The role is ideal for someone with experience in accounts receivable, credit control, collections, billing, or finance operations in a trading, distribution, retail, or wholesale environment.

Key Responsibilities

Credit Control

• Maintain customer credit files, credit limits, payment terms, and account status.
• Review customer payment behavior before allowing further credit sales.
• Monitor credit exposure by customer, dealer, territory, and sales agent.
• Recommend credit holds, reduced limits, revised terms, or management approval for risky accounts.
• Ensure that special credit arrangements are properly documented and approved.
• Support management in creating a customer credit policy.

Collections Management

• Prepare and update AR aging reports.
• Monitor due, overdue, and long-outstanding receivables.
• Coordinate collection follow-ups with sales agents and admin staff.
• Contact customers regarding payment reminders, overdue balances, statement of accounts, and payment schedules.
• Track promised payment dates and actual payments.
• Escalate problematic accounts to management on time.

Sales and Credit Coordination

• Work with sales personnel to ensure customers are not only buying but also paying properly.
• Provide sales agents with collection status and account risk updates.
• Help ensure that sales agents are accountable for collections from their accounts.
• Coordinate with warehouse or dispatch before releasing orders to accounts with credit issues.
• Support management decisions on whether to release, hold, or partially release orders.

Documentation and Reconciliation

• Ensure invoices, delivery receipts, official receipts, credit memos, and payment records are complete and properly filed.
• Coordinate with accounting on payment posting, reconciliation, and account adjustments.
• Investigate disputes, deductions, returns, short payments, and unposted payments.
• Maintain accurate customer account records.

Reporting and Analysis

• Prepare weekly and monthly AR reports for management.
• Identify high-risk customers, slow payers, repeat overdue accounts, and accounts with deteriorating payment behavior.
• Track collection efficiency, overdue percentage, and days sales outstanding.
• Recommend improvements in billing, collection, and credit approval processes.

Key Performance Indicators

• Reduction in overdue accounts Reduction in long-aged receivables
• Collection efficiency Accuracy and timeliness of AR aging reports
• Compliance with credit limits and credit holds
• Number of accounts with updated credit status
• Reduction in invoice/payment disputes Improved coordination between sales and collections

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, Management, or related field.
• At least 3 to 7 years of experience in accounts receivable, credit and collections, billing, accounting support, or finance operations.
• Experience in wholesale, distribution, retail, trading, hardware, FMCG, industrial supply, or similar industries is preferred.
• Strong Excel or Google Sheets skills.
• Detail-oriented and highly organized.
• Able to communicate firmly but professionally with customers and internal sales personnel.
• Must be trustworthy, disciplined, and comfortable handling confidential financial information.

Preferred Experience

• Experience preparing AR aging reports.
• Experience coordinating with sales teams on collections.
• Experience enforcing credit limits or account holds.
• Experience handling customer account reconciliation.
• Familiarity with delivery receipts, invoices, official receipts, credit memos, and statement of accounts.

Ideal Candidate Profile

The ideal candidate is firm but fair. This person must be able to protect the company’s cash without unnecessarily damaging customer relationships. The role requires discipline, follow-through, accuracy, and the confidence to say no when credit risk is too high.

Why Join CPC

This is a critical role in helping grow responsibly. The successful candidate will directly protect cash flow, reduce financial risk, and help create the credit discipline required for a professional distribution business.

Pay: From Php18,500.00 per month

Benefits:

• Company Christmas gift
• Employee discount
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training

Education:

• Bachelor's (Preferred)

Experience:

• Credit and collection: 2 years (Preferred)

Work Location: In person