Credit Specialist | International Credit And Collection

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The International Credit & Collections (ICC) team

The ICC team helps keep American Express (Amex) financially strong by maximizing collections, minimizing the risk of losses, and enabling spend to the right Card Members, while delivering outstanding customer experiences in every interaction.

About the Role

You will be responsible for managing and delivering exceptional service to our Consumer & Small Business segment across Australia and New Zealand. This phone-based role plays a critical part in upholding our commitment to outstanding customer service, while also ensuring adherence to credit policies and minimising financial risk.

We’ll support your success from day one with a structured training program, followed by ongoing development and guidance.

What your responsibilities will include

• Deliver exceptional customer service by addressing account-related inquiries and concerns.
• Assess and understand customers’ financial circumstances to offer suitable hardship solutions.
• Monitor and manage assigned accounts, ensuring accurate documentation and timely follow-ups.
• Ensure all collection activities are thoroughly and accurately recorded in the Amex systems.
• Actively participate in team meetings and training sessions to stay informed on policies, procedures, and best practices.

What skills we feel you'll need to be successful

• Excellent communication and negotiation skills.
• Empathetic and patient approach when supporting customers in financial distress.
• The ability to handle challenging conversations while remain calm under pressure.
• A proactive mindset with the ability to work both independently and collaboratively.
• Quick adaptability to new systems and software tools.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.