Customer Project Manager 2

Who are we?

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Customer Project Manager (CPM) is an entry to mid-level position in the Customer Success Organisation. A CPM is responsible to manage customer migration projects from planning, executing, monitoring, controlling till closure. A CPM manages multiple concurrent projects of varying complexity. A CPM collaborates with Customer(s) and all relevant internal stakeholders to ensure projects are delivered according to customer needs. As a CPM, you will be self-motivated, excellent in communicating with various stakeholders, highly organized, a trusted partner to customer, results driven and unwavering mindset to have customer at the center of everything you do without compromising the company guidelines.

Responsibilities

• Coordinate, scope and track project activities, milestones, and dependencies to ensure timely completion and adherence to project timelines

• Managing relevant works on systems to facilitate necessary activities for migration, and project manage deployment and facilitate effective project implementation and delivery to ensure customer satisfaction

• Manages customer migrations, working cross functionally to deliver services in the agreed upon timeframe and according to customer expectations

• Informing project status, scheduling and key issues to customers and management on regular basis

• Responsible for independently owning and resolving a wide range of standard customer requests including migrations and deployment

• Responsible for owning and resolving non-standard customer requests and account issues which may require Lead guidance

• Responsible for customer satisfaction measured via customer surveys and other methodology

• Responsible for owning and resolving tasks assigned by the Lead in support of accounts or projects associated with other team member’s portfolio of projects

• Professionally interacts with customers, building strong relationships

• Conducts all customer meetings related to customer projects

• Participates in departmental projects, prioritizing and completing assigned activities as they are related to projects

• Develops and builds strong relationships with Sales, Operations and other cross functional teams

• Assist and support continuing process and system enhancements

• Manages quote and order management for the migrating interconnections

Qualifications

Preferable Education and Experience

• BA/BS degree or equivalent experience, preferably in computer-related field

• Degree level qualification, preferably in a technical subject, or equivalent experience

• Experience in a technical industry preferred (IT, telecommunications or data centers)

• Expertise in MS Word, Excel (including Excel pivot tables), PowerPoint required

• Siebel and Sales force experience is desirable

• Ability to write and communicate verbally with strong business English

• Project management experience is desired

• 5years plus experience in telco/datacenter fields

Knowledge, Skills, and Abilities

• Excellent organizational, communication and interpersonal skills, ability to professionally communicate and interact with all levels of internal and external customers

• Strong attention to detail with a high degree of accuracy

• Ability to work and adapt in rapidly changing environment

• Customer service focused

• Ability to juggle multiple priorities, handle highly confidential information, and a self-starter attitude

• Expertise in MS Word, Excel (including Excel pivot tables), PowerPoint required

• Strong process orientation and analytical and deductive reasoning skills

• Working knowledge of internet, hosting and networking concepts desirable

• Demonstrates basic knowledge of Data Centers/ Data Centers and understanding of Equinix products

Note: This Job Description is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing organizational needs.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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