Customer Sales Representative

About Us

We are seeking a dynamic and detail-oriented individual to support both sales and administrative functions in a fast-paced environment. This role plays a key part in driving revenue growth while supporting operational efficiency through lead management, data integrity, and customer engagement.

Key Responsibilities:

Sales & Lead Management

• Qualify and manage inbound sales leads based on customer needs.
• Initiate and close sales processes to drive revenue.
• Utilize CRM tools to route qualified opportunities or demos to sales executives.
• Maintain CRM systems with updated lead and opportunity data to support accurate forecasting.
• Handle account retention, maintenance, and product training coordination.

Market Research & Lead Generation

• Conduct market research on specified verticals (e.g., produce, meat, pharmaceuticals) to identify new opportunities.
• Generate leads based on research findings.
• Prequalify potential memberships per Cargo Solutions requirements and seek stakeholder approval.
• Identify relevant regional trade shows for attendance.

CRM & Data Management

• Maintain accuracy and upkeep of customer accounts in Salesforce.
• Identify and clean duplicate records in Salesforce for lead and vendor lists.
• Ensure customer profiles, including billing address, shed information, seasonality, and commodity details, are current.

Reporting & Presentation Support

• Generate customer reports for pre- and post-meeting preparations.
• Create territory sales dashboards and assist in presentations.
• Develop proposed trip routes and post-trip reports for sales teams.

Compliance & Customer Management

• Track compliance with retailer-mandated programs and provide non-compliance lists.
• Identify inconsistencies in ordering patterns by analyzing order history.
• Ensure technical and training cases are completed promptly by coordinating across departments.

Planning & Administrative Support

• Participate in territory strategy meetings with sales teams.
• Maintain JIRA ticket records and provide resolution updates for customer technical issues.
• Attend training sessions, workshops, and focus group discussions.
• Provide ad hoc reports to support sales goals and contribute to strategic initiatives.

Qualifications:

• Fluency in English required; bilingual proficiency in Mandarin or Spanish preferred.
• Strong sales skills with the ability to qualify and close opportunities.
• Proficiency in CRM platforms like Salesforce and data management tools.
• Excellent organizational and analytical skills to support compliance tracking and reporting.
• Ability to collaborate across multiple teams and departments.

Job Type: Full-time

Pay: From Php30,000.00 per month

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary

Work Location: Hybrid remote in Quezon City