Customer Satisfaction Intern

Job Description

Job Title Customer Satisfaction Intern Job Description We’re looking for a Customer Satisfaction Intern to join our Customer Satisfaction Team in Markham. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry. As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more! Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025. As a Customer Satisfaction Intern you’ll be responsible for the timely response and closure to customers' product return requests. We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch! What you’ll do

• Process customer returns for defective and non-defective products
• Coordinate with customer contact centre for timely and efficient closure of cases
• Coordinate with warehouse and ensure returned products are received and credit to customer is posted
• Prepare monthly performance review data and presentation

Your qualifications

• Strong customer orientation
• Speed & Execution mindset
• Systems Savvy (SAP, Other ERP) User experience
• Communicates with impact

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you. This internship is for a period of 8 months. This internship/co-op could lead to a full-time position. What you’ll get in return… We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences. See #SignifyLife through the eyes of our employees!