Customer Service Coordinator

Introduction:
Civilmart and Infrastructure Products Australia (IPA) have come together under the global parent company CRH. This merger marks a significant step in strengthening Australia’s civil infrastructure supply chain by combining the expertise and capabilities of two of the most recognised names in precast and civil concrete manufacturing. We’re looking for a Pricing Analyst who enjoys working with numbers, people and data to help us make better commercial decisions. If you like understanding how things work, finding patterns and supporting teams with clear insights, this role will suit you well.

About the Role

Are you passionate about delivering exceptional customer service and ensuring operations run smoothly? Civilmart Concrete is seeking an experienced Customer Service Coordinator to support our Sales and Service Excellence functions. This is a 12-month parental leave backfill, with the potential to become a permanent role.

In this role, you will be at the heart of our customer experience, managing orders and enquiries while coordinating with Sales Representatives, Production, and Despatch teams to ensure every order is delivered accurately and o on time. Acting as the key point of contact for our customers, you’ll provide proactive communication, timely information, and outstanding service throughout the order process.

We are looking for someone who thrives in a fast-paced environment, enjoys collaborating with both internal teams and external stakeholders, and is committed to delivering excellence in every interaction.

If you’re ready to make a real impact and be part of a supportive, dynamic team, we want to hear from you!

Key Responsibilities

• Manage customer orders and enquiries via phone, email, and in person.
• Create and follow up on quotes to ensure timely conversion and customer satisfaction.
• Coordinate with Transport and Despatch teams to enable on-time supply.
• Partner with Sales Representatives to understand key projects, timelines, and delivery requirements.
• Maintain accurate records of all customer interactions in internal systems.
• Resolve customer complaints efficiently, ensuring positive outcomes.
• Purchase and manage stock levels of resale products.
• Identify and contribute to process improvements across customer service and logistics.
• Uphold Civilmart’s values and commitment to safety and excellence.

Skills and Experience

• Minimum 2 years’ experience in customer service within the building, construction, or manufacturing industry.
• Strong communication and problem-solving skills.
• High attention to detail and ability to manage multiple priorities.
• Competent with Microsoft Office and ERP/CRM systems.
• A current driver’s licence is required

Why Join Civilmart?

We’re a national business with a strong local presence. You’ll join a supportive and collaborative team, be trained on the job, and be part of an organisation that values safety, teamwork, and reliability.
Our host employer, CRH, provides opportunities for professional development and long-term career growth within the civil industry.

This is a great opportunity for candidates seeking a secure, full-time position in a reputable national company with ongoing development opportunities.

Important Note:
All employment is subject to a successful pre-employment medical, including drug and alcohol testing.