Customer Service Manager

Description:
The Opportunity

This position is about providing exceptional customer service, providing ongoing support and leadership for your team and ensuring all customers requirements are processed and delivered efficiently and accurately. As our Customer Service Manager you will have a passion for delivering customer satisfaction, a keen eye for detail and strong leadership qualities.

Why join Hydraulink? Check out what our team have to say about us!

• Hydraulink values employees, we are not just a number.
• Great family culture, supportive colleagues and work environment.
• Great national brand with a family feel.
• Good career progression, Hydraulink promote within.

We value our team members and are proud to offer:

• Great salary
• Great work culture and team spirit!
• Free parking
• Full training and a supportive management team to help you succeed
• Career progression opportunities

About You:
We are looking for an experienced Customer Service Manager with:

• Leadership experience to effectively lead and develop the customer service team.
• Hose and fittings knowledge highly desirable, but not essential.
• Experience with Pronto desirable.
• Strong reporting capabilities - Excel based.
• Passion for delivering impeccable customer service every time.
• Strong inter-personal skills with all internal and external stakeholders.

About Us:
At Hydraulink we like to keep things moving, it's in our DNA. After all we are a leading multinational hose and fittings brand with a huge network in Australia, New Zealand and Asia Pacific.

We have driven that service reach on a unique blend of company branches, franchisees and distributors. Hydraulink’s combined knowledge base can assist with anything from breakdowns to full installations.

We are building on over 75 years of success and constantly looking at what's next to drive the future for us, and to deliver for our customers. This is where you come in.

Applicants MUST HAVE Residency or valid working rights as well as a current driver's license. A pre-­employment medical (including drug & alcohol screen) & criminal record check may form part of our recruitment process.

Check us out at www.hydraulink.com.au