Customer Service Manager

Customer Service Manager is needed for CAMBRIDGE INTERNATIONALACADEMY LIMITED t/a CIA Education & Travel in Auckland Northshore. It is a permanent full-time position.

Location：

Mercari Way, Albany, Auckland, 0632 , New Zealand

Minimum Requirement:

Relevant tertiary qualification in related areas such as business, management or marketing.

Duties:

• Working closely with domestic and overseas markets including overseaseducation providers, training centres and education agents, to market theservice and products of the company and to maintain and improvecustomer relationship

• Planning, administering and reviewing customer services and maintainingsound customer relations

• Developing and reviewing policies/regulations, programs and proceduresconcerning customer relations and service provided

• Ensuring the operational efficiency of the company

• Providing direction and feedback to directors for the customer servicestandard and assisting with recruitment

• Managing, and providing efficient consultancy and communication with thecustomers and clients in respect of customer service and marketing.

• Planning and implementing strategies to follow up customer satisfaction,ensuring the service provided, and modifying services when and if needed

• Liaising with external service agents and customers to identify markettrends and responding to customer expectations to improve the servicesprovided

• Actively contacting other relevant agencies to assist in meeting customers’expectations if and when required.