Customer Service Manager

We are looking for a qualified Customer Service Manager for our company. This is a full-time permanent position and will consist of handling the Clients that we contract with.

To be considered for this position you’ll have at least a qualification at Diploma level or higher or at least two years of work experience. You should have excellent communication skills (both written and spoken) and be able to work independently to reach goals. You must be able to multitask and will be able to complete work in set time frames.

You will be also expected to perform management tasks such as managing customer relationships and ensuring that there are policies in place to ensure customer satisfaction, assisting in the growth of clients by increasing contracts and coordinating with other Management or Senior staff members to ensure that staff training is conducted appropriately and that our clients are happy with the tasks that we are performing. You will be solely responsible for our clients and their satisfaction with all work completed.

Key Attributes:

• The desire to grow your knowledge and skills in the management field.

• A strong business-oriented focus

• The ability to adapt, be flexible and learn quickly

• Excellent interpersonal and communication skills

• Enthusiastic about customer service excellence and the contribution you can make to the

business

• The ability to work independently and without supervision

• A qualification at least at Diploma level or at least two years of work experience.

• You will need to be flexible and good at negotiations

• Ability to use a computer and basic programs like Microsoft word and excel is also beneficial.

This is a full time Permanent position and successful applicant will be required to manage all the clients of our business.

We are giving a minimum of 30 hours per week for this position. The minimum payrate for this position is $30.00 per hour and the maximum payrate is $32.00 per hour

Applicants for this position should have NZ residency or a valid NZ work visa.