Customer Service Manager

Requirements:

• With a wide range of customer service knowledge, establishes procedures for providing quality customer service in a customer environment requiring team work, efficiency, cross-training.
• Manages customer service activities associated with help desk and training in support of IT systems. Implements customer service policies and procedures, and provides expertise in complex customer questions and issues.
• Reviews and enforces service level agreements.
• Reports on help desk status and provides metrics to management.
• Prepares and participates in new software release testing, and training material validation.
• Excellent communication and interpersonal skills are required.

Qualifications:

• Bachelor of Science degree or equivalent work experience
• 5-7 Year Experience
• Ability to pass Federal and State background investigation
• Must have current NAC clearance.