Customer Service Representative

Job Overview

We are hiring committed Chat & Voice Support Representatives to support customers of a leading global logistics and shipping company. Based onsite in Cebu (Gagfa IT Tower), you will handle Tagalog-speaking customer inquiries via chat and voice regarding shipments, tracking, and delivery issues.

Key Responsibilities

• Provide real-time support in Tagalog via chat and voice platforms
• Assist with tracking updates, shipment delays, rescheduling, and logistics info
• Log interactions in the CRM system and escalate issues when necessary
• Ensure customer satisfaction by maintaining service quality and communication tone

Qualifications

• Fluent in Tagalog (spoken and written) – required
• English level B1–B2
• Experience in customer service or shipping/logistics preferred
• Willing to work onsite in rotational morning shifts to Mid shifts
• Strong communication, multitasking, and reliability

Job Type: Full-time

Benefits:

• Company events
• Health insurance

Language:

• English (Preferred)

Work Location: In person