Customer Service Representative (Antipolo | Onsite | Night Shift)

Join a premier operations team dedicated to delivering world-class service. We are looking for high-caliber Customer Care Representatives to support our City Furniture account. This is a probationary, full-time role designed for seasoned professionals who excel in building emotional connections and solving complex problems with grace and efficiency.

Position Overview

• Monthly Package: 25,000 PHP
• Work Arrangement: Onsite (OTC, Antipolo)
• Shift: Night Shift (US Hours)
• Start Date: March 30, 2026
• Holiday Schedule: Client-based (US Holidays)

Key Responsibilities

As the voice of our brand, you will be responsible for creating a seamless and positive end-to-end customer journey. Your core duties include:

• Relationship Building: Establishing emotional connections through meaningful, empathetic interactions that foster long-term loyalty.
• Problem Resolution: Autonomously solving customer issues while identifying the appropriate time to escalate to management.
• Transaction Management: Ensuring accurate data entry for orders and returns to provide a smooth exchange experience for the customer.
• Continuous Improvement: Recording detailed information and feedback to help analyze and improve future shopping experiences.
• Service Excellence: Maintaining high standards of active listening and logical reasoning to navigate high-pressure situations.

Required Qualifications

We are seeking dedicated professionals who meet the following criteria:

• Experience: Minimum of 3 years in a Customer Service Voice role. We prioritize candidates with a stable work history (average of one company per year).
• Communication: Exceptional English proficiency, both written and verbal.
• Technical Proficiency: Strong logical thinking and problem-solving skills; ability to multi-task under pressure.
• Soft Skills: A natural ability to empathize with customers, coupled with patience, tenacity, and a resourceful "never give up" attitude.
• Adaptability: Proven flexibility in navigating changing workflows and night shift schedules.

Preferred Skills (Advantageous but not required):

• Proficiency with Microsoft Office Suite (Teams, Outlook, Word, Excel, PowerPoint).
• Experience using Adobe PDF Reader.

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Ability to commute/relocate:

• Antipolo: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What's your expected monthly basic salary?

Experience:

• Customer service: 3 years (Required)

Work Location: In person