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Customer Service Representative (Csr)

Posted on July 14, 2025 by Fusion CX

  • Full Time

Customer Service Representative (Csr)
  • Handle inbound calls from customers inquiring about services, products, and changes to their accounts
  • Understand customers' needs and educate them on offerings that would most benefit them
  • Determine opportunities to turn dissatisfied customers into happy customers
  • Ensure that the company retains customers by satisfactorily addressing customers' concerns
  • Communicates and interprets customers’ needs by delivering professional, courteous, and quality service before, during, and after customer interaction through multiple channels dependent on account-specific operations such as: Phone, Email, Chat
  • Performs related duties and responsibilities as may be assigned and requested by immediate superior.

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Paid training

Schedule:

  • 8 hour shift

Supplemental Pay:

  • 13th month salary
  • Commission pay
  • Overtime pay
  • Performance bonus

Language:

  • English (Preferred)

Work Location: In person


Advertised until:
Aug. 13, 2025


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