Customer Service Representative (Csr)
Posted on July 14, 2025 by Fusion CX
- Cebu City, Philippines
- $nan - $nan
- Full Time

- Handle inbound calls from customers inquiring about services, products, and changes to their accounts
- Understand customers' needs and educate them on offerings that would most benefit them
- Determine opportunities to turn dissatisfied customers into happy customers
- Ensure that the company retains customers by satisfactorily addressing customers' concerns
- Communicates and interprets customers’ needs by delivering professional, courteous, and quality service before, during, and after customer interaction through multiple channels dependent on account-specific operations such as: Phone, Email, Chat
- Performs related duties and responsibilities as may be assigned and requested by immediate superior.
Job Type: Full-time
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
Language:
- English (Preferred)
Work Location: In person
Advertised until:
Aug. 13, 2025
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