Customer Service Representative (Voice, Blended, And Non-Voice Account)

Responsibilities:

• Provide assistance to customers via phone, email, or written correspondence.
• Resolve customer issues on the first contact; escalate as needed.
• Maintain confidentiality of customer and company information.
• Deliver excellent customer service to ensure satisfaction.
• Review and respond to inquiries using available resources and guidelines.
• Process and maintain records and paperwork accurately.
• Coordinate with other departments when necessary.
• Perform additional related duties as required.

Requirements:

• Effective English communication skills, both written and spoken
• Good at multitasking, organizational, and time management skills.
• Ability to work well in a fast-paced, team-oriented environment.
• High level of confidentiality and professionalism.
• Knowledgeable in Microsoft Office and familiar with standard office equipment.

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Company events
• Employee discount
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

Language:

• English (Preferred)

Work Location: In person