Customer Service Representative/Sales

Customer Service Representative/Sales Administrator

• Permanent Work from home set-up
• US Client
• Night Shift
• Monday to Friday (US Time)
• Equipment Provided

Key Responsibilities:

• Provide top-tier customer support via phone, email, and chat, resolving inquiries with efficiency and empathy
• Maintain accurate sales records and customer databases using Excel and CRM platforms (e.g., Salesforce, HubSpot)
• Generate sales reports, analyze data trends, and support forecasting efforts
• Prepare quotes, invoices, and order confirmations with precision
• Coordinate with the sales team to streamline order processing, stock availability, and delivery schedules
• Assist in implementing sales promotions and campaigns by tracking responses and performance metrics
• Identify process gaps and contribute to improving customer service and sales workflows

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in customer service and/or sales administration roles
• Proficiency in Microsoft Excel (pivot tables, formulas, charts) and familiarity with other tools like Google Sheets, ERP systems, or CRM software
• Strong communication and interpersonal skills
• Detail-oriented, highly organized, and able to prioritize tasks in a fast-paced environment
• Tech-savvy and quick to learn new tools and platforms

(Nice to Have):

• Experience with automation tools like Power Automate or Zapier
• Familiarity with data visualization tools like Power BI or Tableau
• Background in e-commerce or wholesale industries

Job Types: Full-time, Permanent

Pay: Php50,000.00 - Php60,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• Do you have experience as Sales Administrator of any related to sales?
• How many years of experience as Customer Service?
• How will you rate your proficiency in Excel and Powerpoint ? 1-5, 5 (Advance) is the highest ?
• What tools, CRM or ERP system are you familiar with?
• Current salary?
• Asking salary?
• Viber number? (Please check your Viber from time to time some candidate forget that they are applying no replies meaning not interested)
• Do you have a stable internet connection and quiet working space?
• Availability to start?
• Are you amenable to work in night shift schedule?

Work Location: Remote