Customer Service Supervisor (Local Account)

We are looking for an experienced Customer Service Supervisor. The candidate should have a proven track record of overseeing daily operations, leading a team to meet performance targets, and enhancing the customer experience. This role requires excellent organizational skills, the ability to manage and optimize workflows, and a commitment to continuous improvement in service delivery.

Job Responsibilities:

• Manage, lead, train, develop, and mentor team members
• Conflict resolution by engaging with our mobile app users while maintaining a high level of customer service
• Handle queries from customers while ensuring total customer satisfaction
• Coordinate amongst parties concerned during the duration of the order fulfillment process – pickup and drop-off, ensuring that everything is at par with acceptable standards
• Prepare and analyze reports on team performance and customer feedback
• Stay updated on industry best practices and implement them to enhance service quality.
• Perform other duties as may be assigned

Qualifications:

• Proven experience as a Customer Service Supervisor or similar role
• Above average skills in MS Office Applications
• Strong command of English and Filipino languages, proficiency in other dialects, a plus
• Ability to work in a fast-paced environment and handle challenging situations
• Ability to resolve conflicts and handle customer complaints
• Can work well with minimum supervision
• Applicants must be willing to work in Marcos Highway, Antipolo

Job Type: Full-time

Schedule:

• Shift system

Application Question(s):

• What is your expected salary?

Work Location: In person