Customer Service Team Leader

If you like change, change to us

We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great!

• Develop and implement customer service policies and procedures.
• Monitor customer service specialist’ performance and provide ongoing coaching and feedback.
• Resolve customer complaints and inquiries in a timely and efficient manner.
• Analyze customer service trends and recommend improvements.
• Train and onboard new customer service specialist.
• Monitor customer service specialist’ adherence to company policies and procedures.
• Ensure customer service specialist’ maintain a high level of customer service.
• Prepare and analyze customer service reports.
• Foster an environment of collaboration and teamwork among customer service specialist.

• More than 10 years experience in sales support/ customer service departments.
• 3-5 years team management experience in sales support/ customer service area.
• Experienced in customer relationship.
• Experienced to work with international teams.
• Familiar with customer RFQ process, price management.
• Excellent leadership and organizational skills.
• Strong communication, problem-solving, and decision-making skills.
• Able to handle multiple tasks and prioritize effectively.
• Able to motivate and mentor customer service specialists.
• Knowledge of customer service software and ERP systems.
• Fluent in written and spoken English; proficiency in an additional language is a strong plus.