Dental Assistant/Receptionist

Overview
Join our dynamic healthcare team as a Dental Assistant/Receptionist, where your energy and organizational skills will make a meaningful difference in patient care and office efficiency. In this multifaceted role, you will provide exceptional front desk support, manage patient interactions, and assist dental professionals with clinical duties. Your proactive approach will ensure smooth clinic operations while delivering outstanding service to every patient. This paid position offers an exciting opportunity to grow your career within a vibrant dental practice committed to excellence and compassionate care.

Responsibilities

• Greet patients warmly, verify insurance coverage, and manage appointment scheduling using dental practice management software such as Eaglesoft or Dentrix
• Perform administrative tasks including answering multi-line phone systems, managing patient records, filing documents, and maintaining accurate medical and dental records in EMR (Electronic Medical Records) systems like Epic, Meditech, or eClinicalWorks
• Conduct insurance verification, explain treatment plans, and assist with billing processes including medical collection procedures and medical coding such as CPT, ICD-9, ICD-10 codes
• Support clinical staff by preparing treatment rooms, assisting with dental procedures, and ensuring compliance with HIPAA regulations for patient privacy and health information management
• Handle intake procedures for new patients, review documentation for accuracy, and update health information using systems like Athenahealth or Dentrix
• Maintain a clean and organized front desk area while demonstrating excellent phone etiquette and customer service skills to foster a welcoming environment
• Manage office supplies inventory, schedule follow-up appointments, and support clinic operations with clerical tasks such as data entry and typing using Microsoft Office tools

Experience

• Prior clinic or dental office experience is highly preferred; familiarity with dental terminology, medical terminology, ICD coding (ICD-9/ICD-10), and medical billing processes is essential
• Proven experience with EMR/EHR systems such as Epic, Meditech, eClinicalWorks, or Dentrix; knowledge of Eaglesoft is a plus
• Strong computer skills including proficiency in Microsoft Office applications and office management software
• Excellent patient service skills with the ability to communicate effectively in bilingual settings; experience in healthcare customer service is advantageous
• Demonstrated clerical experience supporting front desk operations in a busy medical or dental environment
• Knowledge of insurance verification procedures, medical collection processes, and healthcare compliance standards such as HIPAA
• Ability to handle multiple tasks efficiently while maintaining attention to detail in documentation review and medical records management

Join us to be part of a dedicated team that values professionalism, compassion, and innovation. We are committed to supporting your growth while providing top-quality care to our patients!

Pay: $20.00 - $24.00 per hour

Work Location: In person