Dental Assistant/Receptionist

Job Title: Dental Assistant & Receptionist

Job Summary

We are seeking a reliable and friendly Dental Assistant & Receptionist to support both clinical and front-desk operations. This role is ideal for someone who enjoys patient interaction, multitasking, and working in a fast-paced healthcare environment.

Key Responsibilities

Clinical (Dental Assistant Duties)

• Assist the dentist during procedures (chairside assistance)
• Prepare and sterilise instruments in accordance with infection-control protocols
• Take and process dental X-rays (if qualified)
• Prepare treatment rooms before and after procedures
• Maintain accurate clinical records and notes
• Ensure compliance with health, safety, and hygiene standards
• Support patient comfort and care during treatment

Reception / Administration Duties

• Greet patients warmly and manage front-desk enquiries
• Schedule appointments and manage the dentist’s diary
• Answer phone calls, emails, and patient enquiries professionally
• Process payments, invoicing, and insurance claims
• Maintain patient records and update practice management software
• Manage recalls, confirmations, and follow-ups
• Handle general administrative tasks as required

Skills & Experience

• Previous experience as a dental assistant or receptionist preferred
• Knowledge of dental software (e.g. CoreDental, Open Dental, Exact, etc.) desirable
• Strong communication and interpersonal skills
• Excellent organisational and multitasking abilities
• Professional presentation and patient-focused attitude
• Ability to work both independently and as part of a team

Qualifications

• Dental assisting qualification (preferred but not essential)
• Radiation safety certificate (if taking X-rays)
• Basic computer literacy

Personal Attributes

• Friendly, calm, and empathetic
• Reliable and punctual
• High attention to detail
• Respect for patient confidentiality

Job Type: Casual

Work Location: In person