Desktop Support Technician

Overview
We are seeking a skilled and dedicated Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to end-users, ensuring smooth operation of computer systems and networks. This role requires a strong understanding of various technologies, excellent problem-solving skills, and a commitment to delivering exceptional customer service.

Responsibilities

• Provide first-line support for hardware and software issues, resolving technical problems efficiently.
• Manage and maintain local area networks (LAN), ensuring connectivity and performance.
• Assist with the configuration, installation, and troubleshooting of firewalls and VPNs.
• Support Windows operating systems, including installation, updates, and user account management.
• Configure and manage DNS settings to ensure proper network functionality.
• Utilize help desk software to track issues, document solutions, and maintain accurate records.
• Offer exceptional customer service by communicating effectively with users to understand their needs.
• Collaborate with team members on computer management tasks and network troubleshooting.
• Perform regular maintenance on systems using System Center Configuration Manager (SCCM) to ensure optimal performance.

Skills

• Proficient in LAN setup and management.
• Strong understanding of computer management principles.
• Experience with firewall configurations and VPN setups.
• In-depth knowledge of Windows operating systems.
• Familiarity with DNS configurations and troubleshooting techniques.
• Proven experience in help desk support roles with a focus on customer service excellence.
• Solid understanding of computer networking concepts.
• Experience using SCCM for system management tasks is a plus.

If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply for this exciting opportunity as a Desktop Support Technician.

Job Type: Contract

Pay: $29.00 - $30.00 per hour

Expected hours: 16 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Morning shift

Ability to Commute:

• Aurora, OH 44202 (Required)

Ability to Relocate:

• Aurora, OH 44202: Relocate before starting work (Required)

Work Location: In person