Desktop Support Technician

Desktop Support Technician – Fort Wayne, Indiana (Onsite) Location: Fort Wayne, IN
Type: Full-Time | Onsite
Experience: 2+ Years in IT Support

About the Role:
We’re looking for a customer-focused Desktop Support Technician to join our IT team in Fort Wayne, Indiana. This role is responsible for providing hands-on support for desktops, laptops, mobile devices, and a variety of enterprise software and hardware systems. If you’re someone who thrives on solving problems and delivering exceptional user support, we’d love to hear from you.

What You’ll Do:

• Provide onsite and remote technical support for end users
• Troubleshoot hardware, software, and network issues on Windows and macOS platforms
• Configure and deploy desktops, laptops, printers, and mobile devices
• Manage user accounts, access rights, and permissions in Active Directory/O365
• Maintain accurate documentation of IT assets and support tickets
• Collaborate with other IT teams to support infrastructure upgrades and projects
• Ensure timely resolution of incidents and requests via the service desk system

What We’re Looking For:

• 2+ years of experience in a desktop support or IT helpdesk role
• Strong knowledge of Windows and Microsoft Office 365
• Familiarity with Active Directory, Exchange, and remote support tools
• Basic networking knowledge (DNS, DHCP, TCP/IP)
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks independently
• IT certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus

Why Join Us?

• Competitive salary and benefits package
• Growth opportunities within a supportive IT team
• Work in a collaborative and dynamic environment
• Make a meaningful impact by helping users work efficiently and securely

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person