Digital Services Lead

About Our Client

Our client operates within the public sector and is delivering a large-scale, multi-year capital infrastructure programme within large scale, regulated public service environments. This programme is a complex initiative integrating capital delivery, operational readiness, and ICT transformation to support the development of a major public service facility.

About the Role

Our client is seeking to appoint a Digital Services Lead to play a key leadership role within this programme. Reporting to the Programme Director, the successful candidate will be responsible for overseeing the delivery of digital and ICT services, ensuring alignment with programme objectives and successful integration across all workstreams.

This role involves close collaboration with internal teams, external vendors, and programme stakeholders to ensure the effective deployment, performance, and continuous improvement of digital services. The Digital Services Lead will act as the primary liaison between digital teams, vendors, and the Programme Board.

This is a contract role (initial 24-month duration with rolling extension) and is fully onsite based in Dublin (onsite).

Key Responsibilities

Lead and manage all functions within the Digital Services workstream, including digital strategy, IT infrastructure, cybersecurity, data governance, vendor management, service delivery, and stakeholder engagement
Develop and implement the overall digital strategy, ensuring alignment with programme objectives
Oversee the integration of digital services across multiple workstreams, ensuring interoperability and seamless operation
Monitor and manage digital service performance through KPIs, ensuring delivery meets defined standards
Collaborate with stakeholders, vendors, and IT teams to resolve technical challenges and support solution deployment
Drive continuous improvement initiatives, leveraging emerging technologies and best practices
Manage digital infrastructure to ensure secure and resilient IT systems and platforms
Lead IT governance frameworks in line with regulatory and programme requirements
Develop and execute strategic plans aligning IT services with programme goals
Oversee service design, implementation, and ongoing optimisation of IT services
Manage IT-related risks and lead change management initiatives across the programme
Ensure effective data governance, management, and utilisation of analytics for decision-making

Skills & ExperienceEssential

Level 8 (or higher) qualification in Information Technology, Computer Science, or a related discipline
Minimum of 10 years' experience post-qualification, including senior-level responsibility for planning, managing, and delivering large, complex digital and IT infrastructure projects
Proven experience in IT project management and digital transformation initiatives
Experience working with Aconex and large-scale ICT implementations

Desirable

Proven track record delivering large-scale, complex IT programmes from development through to commissioning and handover within large scale, regulated public service environments
Experience at senior management level within public or private sector IT environments
Extensive stakeholder management experience across complex programmes
Understanding of public procurement processes and capital project delivery
Demonstrated leadership across project management, procurement, contract management, risk, financial, and change management
Experience delivering digital infrastructure programmes using modern digital tools and methodologies
Experience delivering large-scale digital transformation programmes within large scale, regulated public service or comparable environments
In-depth knowledge of IT governance, data protection, cybersecurity, and information management standards
Experience with IT service management frameworks and digital delivery tools
Knowledge of infrastructure and network management principles
Experience managing IT vendors and service providers, ensuring alignment with SLAs and programme objectives
Ability to manage complex, high-risk IT environments and resolve technical and stakeholder challenges
Experience integrating legacy systems with modern digital platforms

Contract Details

Contract Type: Programme-based contract
Duration: Initial 24-month contract with rolling extension
Location: Dublin

Work authorisation:

• Ireland (required)

Work Location: In person