Director Of Operations Singapore & Maldives

JOB SUMMARY

The Director of Operations Singapore & Maldives is responsible for overseeing room operations, food & beverage operations, and quality assurance for all hotel brands for the markets as designated by the Regional Vice President, Luxury, APEC and Vice President, Operations APEC & Market Vice President, Maldives. A key responsibility is to ensure the activation of programs, processes, and initiatives at the property level. Specific areas of focus include operations troubleshooting, working effectively with property management teams, technical training, International Quality Assurance Program, pre-opening, hotel conversions, effective F&B concepts, front office, housekeeping, spa, and recreation.

CANDIDATE PROFILE

Education and Experience

Required

• Bachelor’s Degree in Business Administration, Operations Management, Hospitality or related major; or equivalent experience
• 10+ years of relevant professional experience in a related function

Preferred

• Hospitality/Lodging industry experience preferred with general knowledge of hotel operations, luxury and continent and headquarters environments
• International hospitality operations from Luxury background experience is required
• Prior GM experience is preferred

CORE WORK ACTIVITIES

• Drive the Operations balanced scorecard in the assigned areas.
• Develop operating plans and business processes in alignment with strategy.
• Manage larger business processes and projects, setting objectives and monitoring progress.
• Address business requests with broader department impact, presenting alternative solutions.
• Contribute to team and department results
• Assist senior associates by implementing programs, communicating goals, and achieving budget results.
• Assist hotel management with Rooms and Food & Beverage Operations initiatives.
• Ensure compliance with company brand standards and Quality Assurance Program.
• Support Food and Beverage concepts and ensure food safety.
• Ensure adherence to brand service programs and handle complex situations.
• Recognize outstanding associate performance with Regional Vice President, Luxury, APEC and Vice President, Operations APEC & Market Vice President, Maldives
• Improve business results through shared resources and revenue-driving initiatives.
• Utilize technology for effective communication and influence.
• Develop and attract diverse, high-caliber talent to improve business performance

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.